Runner-Housekeeping - Miami, United States - Trump Miami Resort Management LLC

Description

Job Description

POSITION PURPOSE:

Clean and maintain all corridors, vending areas, elevators and landings and service areas on guest room floors, ensuring resort's standards of cleanliness. Provide linen supplies for Room Attendants and stock floor closets. Deliver and retrieve items requested by guests and Floor Supervisor.

EXAMPLES OF DUTIES:

ESSENTIAL FUNCTIONS:

• Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Clean designated areas with proper chemicals, tools and equipment:

1. Guest room floor corridors
2. Floor closets
3. Service corridors
4. Elevators, tracks and landings
5. Guest laundry room
6. Guest vending areas
7. Stairwells

Maintain complete knowledge of correct maintenance and use of equipment.

Use equipment only as intended. Polish all woodwork.

• Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions. Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents. Clean all lamps light fixtures and light switches; check for proper working condition. Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned. Remove dust, grease and smears from house/public phones and reposition properly. Remove dust on drapes weekly and realign to correct position daily. Inspect condition of planters and plants; remove debris, polish planters. Remove dust, dirt, marks and fingerprints from doors and door frames. Remove stains, scuff marks, and dust from baseboards, ledges and corners. Polish all brass surfaces.
• Review assignment sheet and update completed assignments. Check with Floor Supervisor and Housekeeping office for additional assignments throughout the shift. Organize work duty priorities.
• Review assigned area and complete general removal of any trash or debris on floors.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Be familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately. Resolve guest complaints, ensuring guest satisfaction.
• Provide timely delivery of any items requested by guests. Retrieve items from guest rooms and return to proper storage areas. Transport guest laundry and dry cleaning to correct guest rooms. Handle guest requests for shoe shines as assigned; retrieve shoes from guest room, shine shoes and return to guest room. Report any damages or maintenance problems to the Supervisor. Turn over any lost and found items to the Supervisor. Ensure security of guest room access and resort property.

OTHER:

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the resort.

Regular attendance in conformance with the standards, which may be established by Trump National Doral Miami from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the industry that we are in, a need will occur for each associate to provide "Lateral Service". Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Attend all mandatory meetings.
• Report all suspicious persons or activities, hazardous conditions, etc. to Safety/Security Department.
• Provide general public assistance, instruction and/or guidance for guests and associates safety in the event of an emergency.
• Complete all other duties as assigned by supervisor to include cross training.
• Keep work area neat and organized.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to communicate orally and verbally in English with staff and outside entities. Certain positions will require the ability to read and write in English as well.
• Knowledge of chemical cleaning agents and operation of various cleaning equipment.
• Ability to extend arms, scrub, bend, stoop, stand, and walk in public areas for extended periods of time.
• Ability to understand and follow directions, and perform job functions with limited supervision.

PHYSICAL REQUIREMENTS:

Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours;

Constant – 6-8 hours

Physical Activity Frequency

Sitting Rare

Walking Constant

Climbing stairs Constant

Crouching/Bending/Stooping Frequent

Reaching Frequent

Grasping Constant

Pushing/Pulling up to 100 lbs. Frequent

Near Vision Constant

Far Vision Constant

Hearing Frequent

Talking Frequent

Smell Frequent

Lifting/Carrying (# lbs) up to 75lbs Frequent

Travel Never

OTHER DUTIES:

Assimilate into Trump National Doral Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards.

SAFETY REQUIREMENTS:
OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety:

• Proper clothing, safety equipment (i.e. gloves, safety shoes, back belt, etc)

Associates will be trained in the proper use and care of assigned PPE. The resort provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Leader.

QUALIFICATION STANDARDS:

EDUCATION

High School graduate or equivalent preferred

EXPERIENCE

Previous janitorial experience preferred. Knowledge of floor buffer, extractor operation

LICENSES OR CERTIFICATES

None

GROOMING

All associates must maintain a neat, clean and well-groomed appearance (specific standards available).