Customer Care Admin Specialist - Phoenix, United States - Education Realty Trust, Inc.

Description

This position is responsible for ensuring all administrative functions are completed for the Receivables department.

Responsibilities may include aiding support outstanding balance collection in an effort to achieve or maintain daily, weekly, and monthly targets and responding to inquiries (via phone and/or email).

Additional responsibilities may also include partnering directly with community managers and their associates on various issues, as well as reviewing resident and/or collection files for proper documentation in addition to ensuring they are in compliance with all applicable laws and department policies.

Further responsibilities include Deposit Alternative program assistance with files, submitting Deposit Alternative Claims, and ensuring they are compliant with all applicable laws and department policies.

JOB DESCRIPTION

• Respond promptly to client inquiries according to the level of urgency and date submitted; properly recording detail of actions taken.
• Provide Receivables support by receiving and processing move-out files, screening files and/or revision requests, responding to user requests and questions, researching and correcting system problems, and following up with the end-users to ensure satisfactory resolution of systems-related issues.
• Prepare documents, letters, and other communication materials for internal and external distribution; types and spellchecks documents, complies with statutory notice periods and any relevant document retention policies.
• Complete projects, tasks, assignments, and other work that is unique to the department; follow departmental policies and procedures, and meets standards, metrics, and other benchmarks used within the department for evaluating performance and results.
• Communicate and coordinate with internal departments including organization of and participation in weekly departmental meetings.
• Audits files/statements received for accuracy, completeness, and compliance with all applicable contract terms and federal/state laws, request additional or missing information from Community Managers and associates; make any necessary revisions.
• Enter data into internal systems for all files and support documentation received ensuring the accuracy of information.
• Submission of Deposit Alternative Claims to ensure our owners receive the full benefits of each program#LI-RS1The hourly range for this position is $ $22.00Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

Corporate Positions:
In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance

Onsite Property Positions:

In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.

Greystar seeks to attract, recruit, advance and retain top talent.

Greystar's compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.

Robust Benefits Offered for Full-time

Team Members:

• Medical, Dental, Vision, Life 401(k) with Company Match (eligibility required)
• Short-term & Long-term Disability
• Critical Illness/Accident/Hospital Indemnity Plans
• Employee Assistance Program
• Generous Paid Time Off: Time off benefits include vacation, holidays, personal days, and sick time and parental leaveFor Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.#J-18808-Ljbffr