IT Support Specialist - Willow Grove, United States - RX2 Solutions

    RX2 Solutions
    RX2 Solutions Willow Grove, United States

    1 month ago

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    Description
    TITLE: IT Support Specialist
    TYPE: Contract to Hire
    LOCATION: 100% Remote (HQ is near Willow Grove, PA)
    START DATE: Immediate
    SHIFT: Wednesday-Saturday 9:30am-8pm (4, 10-hour shifts per week with a 30-minute unpaid lunch)
    TRAINING SCHEDULE: Monday-Friday 9am-5:30pm (training is fully paid and can last up to 6 months)

    MUST be able to consistently work the entire training schedule and the regular shift to be considered

    We have an immediate need for a help desk specialist on a contract-to-hire basis
    The day-to-day responsibilities of the role will consist of IT phone support in a Microsoft environment.

    MAIN RESPONSIBILITIES
    • Provide L1 & L2 daily user support in a Windows Environment 100% over the phone.
    • Assist customers in a friendly manner and provide excellent customer service.
    • Utilize the formal ticketing system in order to track progress and log ticket resolution.
    • Learn and then support proprietary hardware systems
      You will be trained on this.
    • Help set up new devices and sunset hardware that is being phased out.
    QUALIFICATIONS
    • Technical High School Diploma OR an associate degree or higher in a technology-related field is highly preferred
      Equivalent work experience is sufficient
      Bachelors degree is a plus.
    • Ability to provide exceptional customer service.
    • Intermediate+ level knowledge of the Microsoft Infrastructure stack.
    • Reliable, dependable, punctual, and responsible, with excellent communication skills.
    EOE STATEMENT
    We are an equal-opportunity employer
    We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.