- Required (R) Desired (D)The requirements listed below are representative of the knowledge, skill, and/or ability required or desired.
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Transportation Coordinator Flex - San Jose, United States - Ultimate Staffing
Description
Ultimate Staffing is looking for a Transportation Specialist to support our client in San Jose, CA. whose mission is to support our community.This is a onsite, contract to hire role, if converted offers amazing benefits and has a target pay range of $ /hourGENERAL DESCRIPTION OF POSITIONThe Transportation Specialist is responsible for arranging covered transportation services to support Customer Service Department operations in a manner that maintains compliance with Medicare and Medi-Cal regulatory requirements and achieves Call Center service-level objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIESTo perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below.
On a daily basis, receive, review and arrange member requests for transportation.Communicate with the transportation vendor(s) regarding schedule availability.
Follow established guidelines and resources to respond to members, providers and health plan staff regarding transportation requests/inquiries and resolve concerns in an accurate, timely, professional, and culturally competent manner.
Educate members and providers on transportation benefits and how to access services in a manner that achieves excellent service standards and maintains high customer satisfaction.
Accurately document and maintain the transportation log, categorize all contacts and follow-up actions regarding member and provider communications, including confirmation letters and activities regarding transportation requests/inquiries in accordance with established guidelines.
Appropriately handle member and provider transportation requests/inquiries through channels such as telephone, voicemail, email, fax, walk-in, etc. in accordance with Call Center established procedures.Prepare transportation utilization reports and provide to management for review.
Generate and reconcile payment invoices on a weekly and bi-weekly basis to ensure accuracy/completeness of vendor information and submit to the Finance Department for timely payment processing.
Attend and actively participate in departmental meetings, in-services, training and coaching sessions.Perform other related duties as required or assigned.
REQUIREMENTS
(D)Ability to meet Quality and productivity Key Performance Indicators by participating in and achieving the standards of the Customer Service Call Center Quality Program.
(R)Ability to consistently meet Attendance Key Performance Indicator by being punctual and meeting the Customer Service Call Center standards in accordance with the team schedule.
(R)Spanish, Vietnamese, Chinese, or Tagalog language bi-lingual skills.(D)Working knowledge and the ability to efficiently operate all applicable computer software including computer applications such as Outlook, Word, Excel, and Windows-based databases.
(R)Ability to use a keyboard with moderate speed and a high level of accuracy.(R)Excellent communication skills include the ability to express oneself clearly and concisely when providing service to Plan members and providers over the telephone or in writing.
(R)Ability to think and work effectively under pressure and accurately prioritize and complete tasks within established timeframes. (R)Ability to assume responsibility and exercise good judgment wh#J-18808-Ljbffr
