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    Patient Care Coordinator Full-Time - Minneapolis, United States - Vireo Health

    Vireo Health
    Vireo Health Minneapolis, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Job Description

    Job Description

    Job Description: A Patient Care Coordinator is responsible for working alongside a healthcare team in a retail cannabis dispensary environment. This position reports to the Director of Patient Services.

    Company Overview: Vireo is focused on integrating standard medical, scientific, and operational practices into the medical cannabis industry, improving the quality, safety and affordability of cannabis-based medicines for our patients.

    Key Responsibilities

    · Participates in our startup team to help educate and safely deliver medication to medical cannabis patients.

    · Assists patients and caregivers through the dispensary process/experience

    · Helps to trains other team members in the use of cannabis-based medicines

    · Completes CPC operational requirements by maintaining an organized work flow; verifying preparation and labeling of medications, verifying order entries and charges

    · Must comply with all state laws and regulations

    · Participates in recordkeeping and reporting necessary for State Compliance

    · Maintains safe and clean working environment by complying with custodial procedures, rules, and regulations. Must adhere to infection-control standards such as handwashing

    · Works on company initiatives to achieve set goals and performance indicators

    · Educates patients on the proper use and storage of medical cannabis medications

    · Assists patients in determining the best treatment course under the supervision of a registered pharmacist and in conjunction with a provider's recommendation

    · Provides exceptional customer service to patients, potential patients, caregivers, and providers

    · Maintains cash register and accountability for assigned drawer

    · Completes opening/closing procedures as assigned

    · Utilizes computer systems and programs appropriately for daily operations such as patient communication, refill orders, making appointments and home deliveries

    · Assists with the incoming orders, shipments, and deliveries of supplies

    · Attends staff meetings, continuing education, as directed

    · Maintains and safeguards entrusted confidential information

    · Works with eCommerce platform to review and approve online orders and patient accounts

    · Assists patients in utilizing the eCommerce platform in order to obtain medical cannabis medications

    · Communicate with patients and home delivery team to ensure medication orders are delivered to patients in a safe and efficient manner.

    · Responds to all patient communication in both dispensary and home delivery environments

    · Responsible for properly plotting and adjusting delivery routes using our navigational software

    · Responsible for downloading and monitoring surveillance footage from Home Delivery vehicle cameras in conjunction with home delivery manager

    · Performs other duties as assigned.

    Job Qualifications

    · A high school diploma and 1-3 years' experience in a retail environment

    · Proficiency with MS Office required

    · Experience working in a healthcare setting is preferred

    · Excellent communication skills, verbal and written

    · Ability to work in a team environment, as well as independently

    · Ability to handle multiple tasks simultaneously

    · Ability to work in a fast-paced environment

    · Adaptable to change in the work environment

    Vireo Health, Inc. is an Equal Employment Opportunity Employer Minority/Female/Disabled/Veteran.

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