Deskside Technician I - Solon, United States - Stefanini Group

Description

Details:

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Provide onsite Windows, software, and hardware support, in both Corporate and Manufacturing environments.
• Support six client locations
• Stage, provision, and deploy IT machines to end users following defined business practices
• Install, configure, diagnose, troubleshoot, software for a variety of technologies
• Configure, troubleshoot, and deploy mobile devices and other audio/visual equipment
• Follow appropriate KB articles
• Work within ServiceNow ticketing software to manage workload and detail break-fix steps/resolution for assigned tickets
• Prioritize and complete work both in a group, and independently, with minimal supervision
• Communicate technical information to non-technical audiences
• Inventory management of IT assets to include replacement of aged or broken hardware
• Resolving escalations from the IT Service Desk and handling client support requests
• Complete multiple simultaneous projects in a timely manner

• Minimum 1 year prior experience providing end user support
• Strong Customer Service focus
• Good written, oral, and interpersonal communication skills
• Experience with Windows 11, Office 365, and Office Product Suite
• Experience with Bar Code Scanners and Label Printers is a plus
• Willing to support and short-distance travel to multiple client locations
• Must have a valid driver's license
• High school diploma (required)

• A+ Certification
• Microsoft Certified Professional (MCP)

• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.