Night Auditor - Charlotte, United States - Homewood Suites Ballantyne

Homewood Suites Ballantyne Charlotte, United States

5 days ago

Description

Job Description

Job Responsibilities

The Night Auditor functions as an overnight Guest Service Representative along with additional front desk responsibilities. This involves attending to guest needs and following standard operating procedures within the Property Management System. Other responsibilities include:

Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
Audit and balance reports from the day shifts
Schedule guest wake-up calls and reservations for the following day
Verify that all shift work has been completed as outlined on shift checklist
Respond to guest inquiries, concerns and complaints as needed
Communicate to all departments as needed
Answer phones and place reservations
Balance cash drawers and record receipts
Email shift report to all team members
Responsible for the total front office operation: Acts as Manager on Duty, responds to guests requests, represents hotel in the late evening and early morning hours, maintains thorough communication with management staff.

Benefits

Family Focused Culture
Development and Promotion Opportunities
Competitive Pay
Health, Vision, Dental and Supplemental Insurance
Paid Vacation and Holiday Pay
401k
$250 Signing Bonus
Uncapped Employee Referral Program

About Tara and Uncompromised Hospitality

Tara owns, develops, and manages all of its hotels. Our family's business was started in 2003 with a single hotel. We still operate that hotel today along with many others including the one you are interested in working at. We believe this long-term ownership model aligns us with our Guests and our Team Members and helps us get closer to executing our mission. Our mission is to Deliver Uncompromised Hospitality. Recruiting, training and developing outstanding Team Members is the only way to do this.

We believe that the hospitality industry is fundamentally about people. People are central to the success of our organization. That means that no matter your role or title, you have a role in the success of your hotel and ultimately the entire organization. Regardless of your position, a Guest Services Agent, a Room Attendant, or a Breakfast Server, we share the common mission of Delivering Uncompromised Hospitality.

Our hotels need talented individuals to accomplish this mission. We also want our Team Members to be personally successful and it is our goal to help them develop as they progress in the hospitality industry. As a growing company we recognize the need for talented individuals and are always looking for those that show potential to grow along with us.

Tara views its Team Members as being an integral part of the company. Their commitment to guest satisfaction and attention to detail is needed to ensure that we Deliver Uncompromised Hospitality.

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