- Maintain billing and collection documentation in an auditable state.
- Process new accounts, terminated accounts and resolve problem accounts.
- Work with Mobile Home Parks/Condos/RV Parks/Apartments owners to determine rates and account status of current residents.
- Prepare all documentation necessary to request debits, credits and balance adjustments to accounts.
- Perform research, as needed, to ensure accurate records of property, probate and addressing.
- Post payments received to the proper account and maintain accurate files to the satisfaction of state audit requirements.
- Process customers walk in payments and prepare the necessary documents for an accurate paper trail.
- Request and process route audits from collections drivers to rectify account questions, process paperwork and document all changes.
- Work Social Security and Low-Income Exemption applications and maintain the records in an auditable state.
- Fax and/or provide reports to Route Supervisors on a daily basis of new and/or terminated customers or service changes.
- Process and post payments for Waste Accounting clients and maintain records in an auditable state.
- Handle returned mail by working with property records, internet service and local phone records to locate where resident currently resides.
- Post payments to residential accounts.
- Coordinate with the Solid Waste Officer in building his/her case file.
- Prepare documentation to request account adjustments.
- Handle customer complaints, record the complaint and resolve the issue, if it involves another department forward a copy to the department and track the complaint until it is resolved.
- Inform customers of allowed exemptions and send out letters and applications to qualifying residents.
- Assist customers with determining correct account status, i.e. Full Time, Seasonal, Vacant or Commercial.
- Serve as back-up for Scale Operator or front-desk as necessary.
- Maintain effective working relationships with public.
- Prepare bank deposits and verify all returned slips.
- High school diploma or equivalent.
- Two (2) years accounting experience.
- Any equivalent combination of experience and training that provides the knowledge, skills, and abilities necessary to perform the work.
- Accounts Receivable and Accounts Payable experience desired.
- Experience with computerized accounting systems desired.
- Experience in service-oriented field with heavy customer service preferred.
- Self-motivated and team player.
- Willing to work nonstandard hours as necessary.
- Willing to travel as required.
- Ability to work under stress of recurring deadlines.
- This position requires the employee to see well enough to read and write; hear well enough to respond to verbal communications and speak well enough to answer questions in a polite, courteous manner.
- Occasionally required to stand and walk with prolonged periods of sitting at a desk and working on a computer with the ability to reach with hands and arms; Body movement of mobility to bend, move, stand, and lift.
- Must occasionally lift and/or move up to 15 pounds.
- Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
- Work requires preparing and analyzing written or computer data and observing general surroundings and activities.
- Candidate must be able to perform the duties of this position in various office settings when necessary.
- Tasks may be performed with some exposure to adverse environmental conditions, such as extreme heat or extreme cold, dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances. Work is generally in a moderately noisy location (e.g. business office, maintenance shops, HVAC systems, light to moderate traffic).
-
Customer Service Rep I
4 weeks ago
Solid Waste Disposal Authority of Baldwin Co AL Summerdale, AL, United States· JOB DESCRIPTION · This position is responsible for: providing support in the means of billing and collection of revenue for the Solid Waste Department, handling high volume of calls to process customer account inquiries, requests and payments, providing all aspects of custom ...
-
Customer Service Rep I
4 weeks ago
Solid Waste Disposal Authority of Baldwin Co AL summerdale, United States· JOB DESCRIPTION This position is responsible for: providing support in the means of billing and collection of revenue for the Solid Waste Department, handling high volume of calls to process customer account inquiries, requests and payments, providing all aspects of customer ...
-
Customer Service Rep I
3 weeks ago
Solid Waste Disposal Authority of Baldwin Co AL Summerdale, United StatesJOB DESCRIPTION · This position is responsible for: providing support in the means of billing and collection of revenue for the Solid Waste Department, handling high volume of calls to process customer account inquiries, requests and payments, providing all aspects of customer se ...
-
Customer Service Rep I
4 weeks ago
Solid Waste Disposal Authority of Baldwin Co AL Summerdale, United States· JOB DESCRIPTION · This position is responsible for: providing support in the means of billing and collection of revenue for the Solid Waste Department, handling high volume of calls to process customer account inquiries, requests and payments, providing all aspects of custom ...
-
Customer Service Rep I
3 weeks ago
Solid Waste Disposal Authority of Baldwin Co AL Summerdale, AL, United StatesJOB DESCRIPTION This position is responsible for: providing support in the means of billing and collection of revenue for the Solid Waste Department, handling high volume of calls to process customer account inquiries, requests and payments, providing all aspects of customer ser ...
-
Customer Service Rep I
3 weeks ago
Solid Waste Disposal Authority of Baldwin Co AL Summerdale, United StatesJOB DESCRIPTION · This position is responsible for: providing support in the means of billing and collection of revenue for the Solid Waste Department, handling high volume of calls to process customer account inquiries, requests and payments, providing all aspects of customer se ...
-
Customer Service Rep I
3 weeks ago
Solid Waste Disposal Authority of Baldwin Co AL Summerdale, United States· JOB DESCRIPTION · This position is responsible for: providing support in the means of billing and collection of revenue for the Solid Waste Department, handling high volume of calls to process customer account inquiries, requests and payments, providing all aspects of custom ...
-
Customer Service Rep I
3 weeks ago
Solid Waste Disposal Authority of Baldwin Co AL Summerdale, United States· JOB DESCRIPTION · This position is responsible for: providing support in the means of billing and collection of revenue for the Solid Waste Department, handling high volume of calls to process customer account inquiries, requests and payments, providing all aspects of custom ...
-
Customer Service Rep I
2 weeks ago
Solid Waste Disposal Authority of Baldwin Co AL Summerdale, United States· JOB DESCRIPTION · This position is responsible for: providing support in the means of billing and collection of revenue for the Solid Waste Department, handling high volume of calls to process customer account inquiries, requests and payments, providing all aspects of custom ...
-
Customer Service Rep
1 week ago
American Plumbing Heating and Cooling - Pensacola/Milton Pensacola, United StatesJob Description · Job DescriptionAmerican Plumbing Heating and Cooling in Pensacola, FL is currently hiring a Customer Service Rep - Dispatcher. If you have great organizational skills and love helping others, this position is right for you · Our Customer Service Rep - Dispatcher ...
-
Customer Service Rep
1 week ago
American Plumbing Heating and Cooling - Pensacola/Milton Pensacola, United StatesAmerican Plumbing Heating and Cooling in Pensacola, FL is currently hiring a Customer Service Rep - Dispatcher. If you have great organizational skills and love helping others, this position is right for you · Our Customer Service Rep - Dispatchers earn a competitive wage of $20- ...
-
Customer Service Rep
2 weeks ago
Mediacom Communications Pensacola, United StatesLocated in Gulf Breeze, FL · Position:Customer Sales & Service Representative I, Front Counter (Non-Retail) · Who we are: · Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission ...
-
Customer Service Rep(05800)
4 weeks ago
Domino's Franchise Mobile, United StatesJob Description Job Description Company DescriptionAs an RPM Customer Service Representative (CSR), you are the first and sometimes the only person interacting with our Customers. Your contact with every Customer plays an essential role helping us create smiles by making lives ea ...
-
patient services rep prn
1 week ago
Cooper University Health Care Mobile, United StatesAbout us · Read all the information about this opportunity carefully, then use the application button below to send your CV and application. · At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary profess ...
-
Customer Service Rep(05832)
4 weeks ago
Domino's Franchise Mobile, United StatesJob Description Job Description Company DescriptionRPM Pizza is the largest Domino's franchise in the United States for over 40 years, is family-owned and operates over 175+ stores in five states, including Indiana, Michigan, Mississippi, Alabama, and Louisiana. While SAFELY bein ...
-
Member Service Rep II-CCO/MLO
3 weeks ago
Navy Federal Credit Union Pensacola, United StatesTo respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation (CCO). Provide information regarding Navy Federal products and services demonstrating knowledge Member Service, Service, Reta ...
-
Business Development Representative
2 weeks ago
Performance Personnel Services of Pensacola Mobile, United StatesPerformance Personnel Services is currently seeking a Business Development Representative to join our team · Territory - Pensacola and surrounding area · Office Location- Pensacola, FL. · A Business Development Representative (BDR) is a sales rep who focuses on generating qualif ...
-
TECHKNOW Sales Rep
3 weeks ago
Snap-on Fairhope, United StatesOverview · Precision. Performance. Pride. For more than 100 years, Snap-on Tools has made work easier for serious professionals performing critical tasks. We work hard together. We grow together. We are one Snap-on team. · We are currently recruiting sales professionals to join o ...
-
Cashier Pizza Maker on Loop Rd
1 week ago
Domino's Pizza LLC Orange Beach, United StatesAre you a people person with a passion for customer service? Do you thrive in a fast-paced environment and love the idea of helping others? If so, we have the perfect opportunity for you · We are currently seeking friendly and outgoing customer service representatives to join our ...
-
HealthEcareers - Client Mobile, United States Full timeYou will enjoy practicing in Mobile, Alabama, a waterfront community, known as much for its music as its cuisine. Your proximity to the Gulf and the Mississippi River provides lots to explore, and you will enjoy true Southern living. There are streets lined with massive live oaks ...
Customer Service Rep I - Summerdale, United States - Solid Waste Disposal Authority of Baldwin Co AL
Description
Job Description
JOB DESCRIPTION
This position is responsible for: providing support in the means of billing and collection of revenue for the Solid Waste Department, handling high volume of calls to process customer account inquiries, requests and payments, providing all aspects of customer service to include, but not limited to: activating new accounts, terminating accounts, completing applications, moves and changes and resolving customer complaints and problems. The position is also responsible for maintaining account notes and documenting phone conversations and written requests.
Full Time Hourly Rate: $ $27.10
Essential Job Functions:
Billing
Education and Experience:
PI4b98192c48c
