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    Sr. Health Advisor - Birmingham, United States - Quest Diagnostics Incorporated

    Quest Diagnostics Incorporated
    Quest Diagnostics Incorporated Birmingham, United States

    4 weeks ago

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    Description
    Category Customer Service Location Birmingham, Alabama Job function Operations Job family Health Advisor

    Shift Day Employee type Regular Full-Time Work mode Remote

    Health Advisor Senior - Birmingham, AL - Monday to Friday 8:00AM-5:00PM


    To work in a collaborative effort with Supervisor to coach and encourage the work and progress of your team, establishing rapport and focusing on strengths building, mentoring health advisors on your team and being the first line of defense for any day-to-day questions.

    Being the team liaison by connecting the team with other departments by relaying updates, input and insight to the Supervisor.


    • Reviewing content in respective therapeutic areas and testing new features and reporting functionalities as needed
    • Supporting research and development for any new projects
    • Daily
    • Administrative Tasks
    • Effective managing a cohort of members at capacity
    • Using Jira to encourage follow-up, process tracking
    • Daily
    scanning of communication channels and keeping up to date with company information - slack, weekly department meetings


    • Learning & Development - N/A
    • Performance Review - N/A
    • Quality Assurance - N/A
    • Weekly
    • Administrative Tasks
    - N/A

    • Learning & Development
    • Be able to lead sections of team meetings with Supervisor present.
    • Incorporate Micro Lessons
    • Performance Review
    • Call Reviews for each team member with scorecard and feedback
    • Working with HA's on coaching quality
    • Incorporate feedback from scorecards, QA notes, training team report cards
    • Quality Assurance - N/A
    • Monthly
    • Administrative Tasks
    - N/A

    • Learning & Development
    • Work with Supervisor on 30/60/90 day action plan for team members
    • Performance Review - N/A
    • Quality Assurance - N/A
    • Yearly - N/A

    QUALIFICATIONS

    Required Minimum Qualifications:

    • Bachelor's degree (Master's preferred)
    • Working knowledge of Word, Excel, Google Products and Outlook
    • Minimum of 1 year in a Health Advisor role
    • Have completed the NBHWC training program and awaiting to sit for the certification.
    • Full Knowledge of product base and experience (cross trained) in NonWhite Label or White Label Products
    • Clear use of the English language in written and oral communication
    • Ability to multitask, meet deadlines and tend to large amounts of detail
    • Excellent teamwork skills
    • Excellent problem-solving capabilities
    • Strong client service orientation
    Physical and Mental Requirements

    N/A

    Technical /Job Specific Knowledge

    N/A


    Preferred Position Requirements:

    • Managerial skills/experience or mentoring experience preferred
    • Proficient with Litmos, Google Products, Salesforce, and virtual meeting software
    • Ability to learn new technological skills quickly
    • Detail-oriented
    • Ability to meet deadlines
    • Problem-solving capabilities

    Skills:
    Clear use of English language in written and oral communications


    EDUCATION
    Bachelor's Degree(Required)

    Master's Degree


    LICENSECERTIFICATIONS
    AIDT Leadership Skills Training(Required)

    NBC-HWC Certification

    NBC-HWC Program (Required)

    Quest Diagnostics honors our service members and encourages veterans to apply.

    While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies.

    Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

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