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- Following all OCA policies, procedures, and change management processes, provide hands-on technical support for an enterprise network IT infrastructure that consists of (but is not limited to) various remote locations connected via MPLS and site-to-site VPN, Azure VPN tunnel, as well as supporting work-from- home end-users connecting through Cisco AnyConnect. Maintaining appropriate ACLs, VLANs, WAN, LAN, MPLS and Internet connections.Implementing procedures to ensure the network is monitored, fully patched, and performing as designed.Troubleshooting and resolving connectivity issues, escalating as appropriate.Communicating and collaborating with our vendors and partners (including Cisco, Solarwinds, DIR, etc).Maintaining accurate and complete documentation of all aspects of the network.
- Provide excellent customer service at all times. This includes support for level I and II helpdesk staff, appropriate escalation to management, proactive communication to management and end users as appropriate, and usage of the ticketing system.
- CANDIDATE SKILLS AND QUALIFICATIONS
Network Analyst - Austin, United States - Dutech Systems
Description
Job Description
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years
Required/Preferred
Experience
6
Required
Maintaining appropriate ACLs, VLANs, WAN, LAN, MPLS and Internet connections
6
Required
Implementing procedures to ensure the network is monitored, fully patched, and performing as designed.
6
Required
Troubleshooting and resolving connectivity issues, escalating as appropriate.
6
Required
Communicating and collaborating with our vendors and partners (including Cisco, Solarwinds, DIR, etc).
6
Required
Maintaining accurate and complete documentation of all aspects of the network.