Service Specialist II - Dublin, OH
6 days ago
Job summary
At Pediatric Home Service we help medically complex kids live their best lives at home with their families As a national leader in pediatric home care we offer a full range of services including infusion clinical nutrition respiratory therapy PPEC private duty nursing and DME Whether youre caring for patients or supporting behind the scenes every role at PHS makes a difference Join a mission driven team thats committed to putting children and families first PositionService Specialist IILocation Columbus OHHours Monday Friday 8a 5p rotating on callTHE POSITION Acts as trainer and resource for Service Specialist staff supporting Dispatcher role as needed Responsible for delivering and picking up patient supplies and equipment tofrom their homes in accordance with all policies and procedures Reviews policies related to Service Specialist roles identifying necessary changes as appropriateSolves daily delivery issues to help the department run smoothly and cost effectivelyActs as main trainer for new and existing staff to include being on call resource during new hire orientationTrains current staff when they are assuming new responsibilitiesSupports Dispatcher as needed filling in as Dispatcher during PTOabsencesAssumes on call duties when coverage issues arise often on short noticeEstablishes and maintains effective relationships with the patients families and caregivers as well as all PHS employeesSchedules and makes deliveries to patients homes in a timely mannerConfirms delivery reports potentially unsafe conditionsPerforms instructs initial set up of oxygen some DMEPerforms data entry functions log customer visits conversations follow upsCoordinates regular maintenance service company vehiclesAssists warehouse duties equipment processing neededManages time efficiently competent estimating drive timesREQUIREMENTS High school diploma general education degree GED; or years related experience training; equivalent combination education experienceDurable medical equipment DME experience preferredExceptionally organized multi tasking problem solving communication strong keyboard skills A high level of initiative combined customer service mentality is also requiredExperience Brightree EHR plusCertificates Licenses Registration Valid State Drivers License must have clean recordPreferred Qualifications Ability use navigation system follow mapsBasic computer skills Word ExcelTHE COMPANY Pediatric Home Service pediatric home health agency has provided high quality DME nursing services children medically fragile since Our services allow clients remain thrive homes schools communities The majority clients served ages birth through years old technologies might include trach ventilator g tube BENEFITS Generous Paid Time Off PTO full time employees healthy work life balance401k Matching secure futureTuition Reimbursement support educational professional growthProfessional Development Learning Opportunities expand skills knowledge pediatric careA supportive fulfilling work environment contributions directly impact children health wellbeingWe look forward learning more about you & skills can bring Pediatric Home Service Pediatric Home Service equal opportunity employer committed affirmative action employment opportunities regardless protected veteran status race color creed religion national origin sex sexual orientation identity disability age marital status familial status membership local human rights commission public assistance>
Job description
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