Senior Executive Housekeeper - Las Vegas, United States - MGM Resorts International

Description

Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission:To entertain the human race.

PRIMARY PURPOSE:

We are seeking a highly organized and experienced individual to fill the position of Senior Executive Housekeeper. As the Assistant Executive Housekeeper, you will be responsible for managing all operations within the housekeeping department. The ideal candidate should possess excellent knowledge and understanding of OSHA regulations, chemicals, formulas, fabric equipment, and production processes. Strong leadership qualities, sound judgment, superior decision-making, and problem-solving skills are essential for success in this role.

PRIMARY DUTIES AND RESPONSIBLITES:

• Manages assigned operational functions consistent with the strategic plan/vision for the department, the division, and the property.
• Manages the delivery and measurement of guest service standards within Housekeeping, consistent with the company's established guidelines/standards.
• Manages Human Resources responsibilities for Housekeeping
• Works closely in mentoring/coaching Housekeeping Floor Managers in additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff.
• Promotes and develops team-oriented philosophy, stressing the importance of providing unparalleled commitment to excellence in service.
• Ensures adherence to guest service standards within established departmental policies and procedures. Evaluates and offers corrections/modifications to systems/structures that create problems or impede commitment to excellence in service.
• Manages short and long-term departmental objectives. Monitors, documents, and notifies Executive Housekeeper of any problems that may impact/jeopardize the achievement of current and future departmental objectives.
• Responds to guest service interactions in a professional and timely manner, achieving positive guest/problem resolution.
• Inspects prescribed number of rooms on a daily basis to ensure Housekeeping Floor Managers and Guest Room Attendants are conforming to sanitation requirements and established standards.
• Works closely in training Housekeeping Floor Managers to ensure room inspections are in accordance with quality assurance standards.
• Establishes and maintains effective working relationship with all departments.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in a related field, or equivalent experience
• Two (2) years of relevant experiencein housekeeping