Director of Security - North Bend, United States - CEDCO: The Mill Casino Hotel & RV Park

Description

Job Description

Let's Be Friends

At The Mill Casino, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of the hotel, or the welcoming, fun and friendly character of the restaurants and casino. Join our team in its dedication to be the leading destination for gaming and hospitality on the beautiful, southern Oregon coast

BASIC FUNCTION (the primary purpose of this position):

Under the general supervision of the Director of Gaming & Security, the Director of Security plans, organizes and directs all functions required to provide security and transportation services to The Mill Casino Hotel & RV Park and its related entities. This position ensures the friendly, safe and secure protection of casino guests, employees, and assets in accordance with applicable laws, regulations, policies and procedures. The Director of Security ensures the smooth and effective operation of the Security department and any other department as assigned.

PRINCIPAL ACTIVITES & RESPONSIBILITIES:

• Provide a safe, healthy and friendly work environment for employees and guests; report and direct safety issues to Safety Committee.
• Direct the day-to-day operating activities of the Security & Transportation Departments.
• Develop, update and ensure compliance of casino and security operational policies and procedures.
• Provide security assessment and guidance at all organizational levels. This includes tasks related to crisis management planning and development of best practices for managing emergency scenarios partnering with other leaders.
• Evaluate needs and conduct periodic safety and emergency evacuation type drills.
• Ensure accurate incident reporting and logging of all required information by Security staff is completed and communicated properly.
• Ensure the Security and Transportation team provides a hospitable presence in carrying out job tasks and duties.
• Develop positive relationships with law enforcement personnel and emergency responders.
• Prepare and develop annual department budgets, capital expenditures, and analysis of staffing needs.
• May conduct or participate in internal and external investigations conducted by the Gaming Commission, the CEO or designee, and by authorized regulators.
• Develop short- and long-term objectives for the departments to improve and streamline operations.
• Develop and administer a wide variety of training programs for Security team members. Ensure the Transportation team receives defensive driving training and other related safety training.
• Oversee the departmental EMT program and ensure an appropriate staff of first responders is trained and certified.
• Participate as a leader on the Safety Committee and proactively address workplace safety incidents partnering with appropriate personnel.
• Communicate with various levels of management in overseeing security of the entire operation; this position works closely with the Surveillance team.
• Conduct, monitor and evaluate various departmental duties or team projects for effectiveness and manage change appropriately.
• Maintain departmental files, records and reports.
• Remain OLCC certified and ensure the Security team is properly trained to conduct cut-offs.
• Assist in the training and development of Tribal Member employees following The Mill Casino's Tribal Member Preference policies.
• Other duties as assigned.

POSITION REQUIREMENTS (objective educational or technical training required; skills; and, years of experience):

• Must be over 21 years of age. A HS Diploma or GED is required.
• A Bachelor degree in a related field such as Criminal Justice, Hospitality/Gaming, is preferred; an equivalent combination of education, training/certification, and years of experience may be considered.
• Must have a current valid Oregon Driver's License or the ability to obtain one upon hire and be insurable.
• A minimum of five (5) years of security and risk management experience in the gaming-hotel industry required with a minimum of three (3) years in a director or equivalent role for a similar size property.
• Proven ability to lead a diverse team with positive results; must demonstrate positive leadership attributes that align with the company culture. Proven ability to lead teams through change.
• Ability to create a positive and professional work environment that aligns with CEDCO's vision, mission and values.
• Demonstrated experience in mentoring and training staff with highly effective decision-making, problem solving and consensus building skills.
• Proven ability to de-escalate situations, demonstrate sound judgement and decision making in difficult situations, and be a role model for exceptional guest service and customer relations.
• Must have familiarity with internal gaming controls, criminal justice, state & federal criminal codes, etc.
• Experience must include success in implementing casino security protection techniques, training and programs such as active shooter, de-escalation, bomb threat response and pro-active safety measures.
• Position requires excellent verbal and written communication skills.
• Position requires excellent organizational and time management skills with the ability to effectively manage projects and participate on committees.
• Computer skills must include Microsoft Word, Office and Windows applications. Security database experience is helpful.
• Tribal gaming experience is highly preferred.
• Familiarity with casino shuttle and fleet vehicle maintenance programs highly preferred.
• Must reside within a 25-mile radius of North Bend to comply with departmental emergency recall and response policy.
• Must pass and remain in compliance with Coquille Gaming Commission background check and drug-free work place policies.

PHYSICAL DEMANDS/WORK ENVIRONMENT (the physical demands described here are representative or those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential job functions):

Ability to work weekends, holidays and evening hours as business demands. While performing duties of this position, employee may be required to stand occasionally, walk frequently, sit for extended periods and use hands to: finger, handle or feel controls, objects or tools. Ability to manage stress appropriately, make decisions under pressure, manager anger, fear hostility and violence of others appropriately. The casino work environment may expose you to second hand smoke on a regular basis.

This description of duties, responsibilities and requirements is a summary and is not intended to include all that may be assigned or required.

The Mill Casino
• Hotel & RV Park is owned by the Coquille Indian Tribe. Team members at The Mill are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.