Customer Success Specialist - Houston, United States - ECOM

Description

Job Description

Job Description


Customer Success Specialist:

Establish and enhance our customer relationships to promote adoption, consumption, retention and loyalty of our hardware, service and software solutions.

They are intricately linked to our global Subject Matter Experts who in concert assist our customers in maximizing the value of their solutions to enable their desired outcomes digital services
As a Customer Success Team Member you will be responsible for:
Provide expertise in sustained customer success and growth in the post-sales customer lifecycle.

Responsible for the ownership of the digital services install base, long-term service engagements and the digital transformation of our customers across oil and gas, power generation, and industrial markets.

Ensure understanding of customers organizational and IT strategies and desired outcomes for their businesses.
Understand complex customer current state, infrastructure, applications and IT solutions and issues in order to ensure customer success.
Point of Contact for customers beyond established Service and Support paths and processes

Collaborate with customer and Baker Hughes resources to establish an Account Plan for customers in question across Oil and Gas, Power Generation and Industrial Markets.

Experience:
Bachelor's Degree in an engineering discipline
Minimum of - 7 years relevant experience in Oil & Gas, Power, or Heavy Industries.
Minimum - 7 years of relevant experience in

Rotating/Reciprocating

Asset Condition Monitoring space

Minimum 2 years of relevant experience in enterprise solution architecture and design with references in early engagement activities that led to significant business growth.

Ability to balance technical expertise with commercial strategy to foster and build deep relationships with key customers.
Experience in driving critical NPIs to position commercial requirements back to product development team.
Company Description Founded in 1978, ECOM was established with the intent of bringing exceptional I.T. candidates and quality employers together.

As a family owned and operated business we pride ourselves on including staffing solutions that complement our business partners in-house skills.

We have a simple approach that focuses on our core values.

Company Description

Founded in 1978, ECOM was established with the intent of bringing exceptional I.T. candidates and quality employers together.

As a family owned and operated business we pride ourselves on including staffing solutions that complement our business partners in-house skills.

We have a simple approach that focuses on our core values.
#J-18808-Ljbffr