IT Support Specialist II - Lakewood
1 month ago

Job summary
Provide level 2 technical support and resolve client issues for Windows, macOS, and mobile devices (iOS/Android), administer Microsoft 365 applications including Exchange Online SharePoint Teams OneDrive troubleshoot network configurations use Microsoft Intune manage Azure Active Directory tasks set up email security configurations build maintain strong relationships with clients ensure accurate documentation service tickets communicate effectively using ITSM tools participate in after hours on call support educate clients best practices system usage IT security measures proactively identify mitigate potential IT issues before they escalate.
Job description
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