District Manager, Petsense - North Little Rock, United States - Tractor Supply

Description

Overall Job Summary

This position is responsible for direction and oversight of all operational and financial aspects of a district of 10-15 stores.

Essential Duties and Responsibilities (Min 5%)

• Drive Sales and Profits:
• Challenging Store Teams to drive top line sales, margin, and deliver district metrics.
• Partner with SSC and Store Managers to develop solutions for business related issues and opportunities.
• Verify the execution of merchandising initiatives.
• Ensure effective expense control, labor spend, and Profit/Loss management.
• Protect company assets and help stores reduce shrink by adhering to loss prevention standards.
• Build the team:
• Recruit and hire Store Managers.
• Support store level hiring/staffing decisions and retention.
• Verify and participate in training, development, and coaching.
• Build and maintain an effective succession plan for the district.
• Write and deliver Store Manager performance reviews and counseling. Also provide input on performance reviews for store Team Members.
• Maintain a safe and productive work environment.
• Lead execution of company standards:
• Evaluate and grade store presentation standards and processes.
• Protect the brand-identify building maintenance issues, both structural and aesthetic including safety concerns.
• Ensure compliance to inventory management and freight movement processes.
• Validate pricing accuracy, conveyance, and promotional activities.
• Verify Loss Prevention and procedural audit compliance.
• Support continuous improvement activities throughout the organization.
• Goal setting and promoting customer loyalty:
• Welcome your customers to Petsense immediately upon entry
• Ask who they are shopping for today to start a conversation about their pet.
• Get to know the pet and uncover the customers' needs.
• Offer suggestions and recommend products and/or services.
• Handle and resolve customer complaints/issue, assure customer leaves store having had a positive shopping experience.
• Analyze reporting to identify and overcome customer satisfaction opportunities.
• Observe and coach customer engagement.
• Grooming/Services/Adoptions/Community Engagement
• Responsible for grooming salon staffing in partnership with SM and RMS
• Safety and sanitation in groom salons according to company standards
• Ensure all stores have adoption partners and hold adoption events on a regular basis
• Support all company programs to grow sales and create loyalty through services; grooming, training, adoptions

Required Qualifications

Experience: Minimum of 5 years retail leadership experience required. Multi-unit retail store management experience preferred.

Education: High school diploma or the equivalent. Bachelor's degree in business related field preferred.

Preferred knowledge, skills or abilities

• Pet Food, Pet products, and/or Live animal knowledge preferred.
• Profit/Loss, scheduling, shrink control, and payroll management, staffing, hiring, supervision, and counseling experience preferred.
• Proficiency in Microsoft Windows, Excel, and Office products.
• Work varied hours, days, night and weekends as business dictates.
• Must have a valid driver's license.

Working Conditions

• Travel required 90%
• Hybrid / Flexible working conditions

Physical Requirements

• Sitting
• Standing (not walking)
• Walking
• Kneeling/Stooping/Bending
• Driving a vehicle
• Reaching overhead
• Lifting 50+ pounds

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.