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    Lead Technician Needed Immediately - Centennial, CO, United States - DataBank

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    Full time
    Description

    DataBank Holdings Ltd. is a prominent provider of enterprise-class data center, cloud, and interconnection services, ensuring customers 100% uptime availability of data, applications, and infrastructure. Based in the historical former Federal Reserve Bank Building in downtown Dallas, TX, DataBank offers customized technology solutions to help customers manage risk effectively, enhance technology performance, and concentrate on core business objectives.

    • The Lead Data Center Technician prioritizes proactive end-user customer service through various channels such as phone, email, and face-to-face interactions, as well as Databank's internal case management systems.
    • Responsible for accurate management of incoming and outgoing customer packages and maintaining facility cleanliness.
    • Expected to handle trouble tickets and remote hands requests from initiation to resolution as a part of the Operations Team.
    • Tasks include installation of various circuits like Ethernet, Sonet, and Dark Fiber, as well as monitoring critical systems and ensuring compliance with security standards.
    • Supervising all Vendor Maintenance Activities within the Data Center and ensuring adherence to company cabling standards.
    • Responsible for power monitoring, inventory management, and maintaining facility cleanliness for optimal site Tour Readiness.
    • Trustworthy and able to work independently, possessing the aptitude to learn quickly and apply new knowledge effectively.
    • Minimum of 5 years of experience in Data Center Operations, familiarity with industry terminology, trends, and best practices, as well as practical knowledge of Windows operating systems, circuits, network cables, switches, firewalls, and storage systems.
    • Health, Vision, and Dental Insurance Packages, Short-Term and Long-Term Disability, Paid Time Off, and Paid Holidays are provided.

    Brand: DataBank



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