Service Customer Disptach Representative - Plymouth, United States - TEKsystems

Description

Description:

Pay is based on interview and experience

Service Dispatchers are responsible for the timely dispatch of Service Requests and Preventative Maintenance Inspections. Dispatchers will work directly with technicians, field leaders, and use routing software to build optimized schedules for technicians in specific locations. Dispatchers will assist with managing the backlog and providing timely updates on aging or pending requests. Dispatchers will take incoming calls from technicians to update schedules and ticket notes. Dispatches will monitor regional email boxes to assist technicians, field leaders, and field support with scheduling needs. As needed, dispatchers will assist with taking inbound customer calls and create service requests.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.