Hospitality Associate - Lancaster, PA
1 day ago
Job description
Full-time
Description
Hours: Monday - Friday from 8AM to 5PM, with additional hours as needed in evenings and weekends.
- Greet and welcome clients/guests/visitors in a warm and friendly manner and answer any questions they may have. Seat clients in conference room. Offer and provide beverages/snacks, as requested. Notify team members when client/guest/visitor has arrived.
- Maintain front desk area and all common areas, meeting rooms in a clean and tidy manner at all times
- Answer questions and address complaints
- Answer all incoming phone calls, preferably within three rings (one-hour lunch covered by other staff members) in a polite and friendly manner – redirect calls or take messages
- Check general voice mail box and forward messages to appropriate team member
- Make copies for team members
- Review conference room calendar reservations. Review and print daily schedule for team reference. Ensure all in-office appointments are assigned to a conference room.
- Rearrange furniture in all conference rooms, as needed, based on meeting needs
- Monitor and replenish supplies at the client coffee/tea station
- Maintain tidiness in the first-floor kitchen. Run dishwasher. Stock client beverage refrigerator
- Make service calls for copier, as needed. Restock paper in copier drawers twice daily
- Receive packages, etc. and distribute them accordingly
- Process incoming mail per procedures in notebook. Log all incoming mail received by special delivery and deliver accordingly
- Process outgoing mail and envelopes, as needed
- Prepare outgoing mail by drafting correspondence, securing parcels etc.
- Check, sort and forward emails
- Monitor office supplies and place orders when necessary
- Keep updated records and files
- Operate standard office equipment on a regular basis, including the copy machine, postage machine, etc.
- Keep detailed and accurate records of visitor requests and of calls received
- Receive deliveries; sort and distribute
- Replenish supply of client gifts, pens, tissues, newsletters, and note-taking paper in the conference rooms
- Organize and send out client birthday cards, and team member birthday and anniversary cards
- Update and start up reception area welcome PowerPoint daily
- Prepare "packets" for seminars, board presentations, client meetings, etc., as needed
- Help with travel arrangements, schedules, company events, etc.
- Respond to phone calls, texts, and e-mails in a timely fashion
- Follow and adhere to Company policies, procedures, and guidelines
- Willing to learn the industry and help us maintain and grow our marketplace position
- Attend business meetings and trainings as required
- Perform other administrative tasks and special projects as assigned
Requirements
- Maintain a professional attitude and appearance
- Possess the ability to connect with a variety of personalities
- Live out Faithward Formula
- Exhibit strong leadership skills – leads by example and helps motivate others to do their best
- Utilize extremely strong phone skills – high energy and passion for helping others
- Be a team player who thrives working with a tight-knit company where their activities directly affect the bottom line
- Be enthusiastic about providing the best possible customer service for clients and customers
- Possess a roll up your sleeves, and all hands-on deck mentality to cross functional tasks and assignments
- Be self-motivated and results driven with proven ability to succeed – desire to grow both professionally and personally
- Possess strong relationship management and the ability to drive multiple tasks to completion successfully
- Be a resourceful team player and a positive "can-do" attitude
- Have the ability to work in a fast-paced environment
- Think and act like an entrepreneur and take an ownership mentality in all that is done in this position
- Be detail oriented and helpful
- Have the ability to perform accurate data entry within specified time frames
- Possess the ability to use or quickly learn specific CRM and other business software
- Exhibit outstanding written, grammar, & verbal communication skills with ability to interact with all levels of an organization
- Possess excellent organization, problem solving, and planning skills
- Demonstrate excellent time management skills and ability to adhere to schedules/deadlines
- Be dependable and safety oriented
- Have the ability to work some nights and weekends as needed
- Produce a negative pre-employment drug screen and have the ability to pass a criminal background check
- Maintain a good attendance record and travel as required
Salary Description
$18.00+ per hour, depending on experience
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