Product Support Representative II - Johnston, United States - Staff Finders Technical, Inc.

Description

Location:
Urbandale, IA
Approved Duration:
24 Months
ONSITE

**Key skills would be technical aptitude and a strong sense of urgency in troubleshooting problems. Previous precision ag technology experience would be a big plus**

Your Responsibilities:
As a Machine Support Specialist for John Deere ISG (Intelligent Solutions Group) located in Urbandale, Iowa, you will troubleshoot complex issues, support Channel Partners, Field Teams, and Customers by using the CCMS (Case & Contact Management System, formerly known as DTAC) to resolve complex field issues. In addition, you will:

• Promote use and improvement of Technical Information and preferred delivery channels
• Assist Problem Resolution Specialists in collecting data supporting development of Evidence Packages to reduce time to resolve field issues
• Assist Dealers/TCSM's (Territory Customer Support Manager) with in-field problem resolution
• Identify need for developing and authoring new solutions
• Participate in cross functional teams in areas including Problem Resolution, Product Improvement, Product Development and Marketing by representing the voice of the customer
• Participate in development and delivery of technical training material

What Skills You Need (Required skills/experiences):

• Experience demonstrating strong analytical skills and sense of urgency in solving customer issues.
• Strong ability to self-learn and share product knowledge.
• Experience reading engineering prints and schematics.
• Experience/aptitude of strong technical skills & knowledge, particularly in hydraulic and electric systems.
• Ability and willingness to travel domestically up to 25% and internationally on occasion.
• Ability and willingness to work occasional Late shift (11:00 am - 7:30 pm) including extended and weekend hours to support seasonal volume.

What Makes You Stand Out (Desired skills/experiences):
Knowledge or experience supporting products and their functions.
Knowledge or experience with AMS (Ag Management Solutions) components.
Knowledge or experience with the CCMS.

Education:
Bachelor's degree in Agriculture, Technology, Engineering, Marketing, or equivalent discipline/work experience.

About Staff Finders Technical, Inc.:

Founded in Oregon and Servicing the U.S. from Manufacturing, Aero space, Semi Conductor, Electronics. Circuit Board Contractors I.T., Hardware and Software Engineering. We are a women owned business with our founder having over 30 years experience and contacts in these Industries. Let us help you with your next career move send all resumes to our email and we will promptly get busy on your career change. Welcome to our site Best wishes on you next move forward in your career. call today