- Provide Technical, Service Minded Hotline support to bike dealers in a confident, friendly manner.
* Respond to end consumer calls for technical, general product support, and spare parts, etc. topics.
* Troubleshoot, and resolve technical or software related issues of eBikes using active listening and a positive attitude.
* Excellent verbal and written communication skills.
* Make decisions on warranty per company guidelines.
* Document calls/cases in a CRM (Customer Relationship Management) tool.
Qualifications
* Minimum HS Diploma, Associates degree preferred.
* Bicycle shop/industry experience preferred, enthusiasm for bicycles required.
* 2+ years' experience working in a customer service environment providing phone support or in-person customer support.
* Quick understanding/ learning capabilities, good in working with modern IT / PC and CRM tools.
* Bilingual (English + French) is a plus
Remote Work Requirements:
* An established private work area that ensures information privacy
* A stable high-speed internet connection for remote work -
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Description
Job DescriptionBosch eBike Systems, the current market leader for pedal-assist electric bike (eBike) drive train components in Europe, is growing quickly in North America as more bicycle dealers sell eBikes "epowered by Bosch." More Information at
The eBike Inside Technical Specialist Position is responsible for answering incoming calls and providing excellent customer service to Bosch eBike Dealers in the US.
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