RMS Platform Delivery Manager - Austin, United States - Texas Association of School Boards

Description

Job Description

Why Texas Association of School Boards (TASB)

We come from humble beginnings — picture a one-person organization created in 1949 to advocate for excellence in public education on behalf of Texas school board members. Flash forward to today, and we have over 500 employees working together to provide 1,024 school districts with purposeful resources so they can focus on what matters most — excellent and equitable education for all 5.4 million Texas students.

We feel privileged to work alongside talented team-members who are passionate about education and enjoy learning from new and different perspectives. Our culture has always encouraged employees to grow and become their best selves both professionally and personally through a variety of innovative and collaborative development opportunities. You're likely beginning to see why we've been regularly named by Austin Business Journal as a Top Ten Best Places to Work

TASB offers competitive pay, rich benefits (including retirement matching of 2:1 up to 5% after one year. This means that if you contribute 5% to the plan, TASB will contribute 10%), onsite daycare, onsite gym, wellness program, tuition reimbursement, hybrid work options, and more.

Every role at TASB thoughtfully complements our mission and the educational impact being made in communities across Texas. If you consider your work exceptional and want to help drive our mission forward, keep reading

About You

As a Platform Delivery Manager, you will bring deep expertise and leadership in application support and delivery by focused on ticket resolution, enhancements, and new project initiatives. In addition, you'll be highly valued for your ability to mentor and develop team members who deliver excellent service to the business areas you serve.

A Typical Day

• Provide oversight and management of Platform Support Analysts who support the RMS portfolio of service requests, platform updates, releases and patches, enhancement and project initiatives, and vendor performance.
• Coach, motivate, and develop Platform Support Analysts to meet expectations of their roles and offer opportunities for growth, including providing positive and constructive feedback, with disciplinary action if appropriate. Encourages a culture of team-driven decision making and commitment and encourages team trust and learning from failures.
• Responsible for providing day to day technical direction and oversight for platforms used by RMS business units, managing and prioritizing service requests, and ensuring platform defect resolution. Constantly looks to identify impediments to progress early, actively working to resolve those impediments, and escalates when needed.
• If you're still reading, we'd love to meet you

How You'll Make an Impact

• Cross train with platform support team, IT support staff, and strategic vendor partners for the purpose of gaining sufficient understanding of platform activities to provide effective and efficient technical oversight. Includes assessment of system issues and communication to the end user community on event details, impact, and resolution. Works to understand and track dependencies when appropriate.
• Oversee and manage the analysis of trending technical issues/problem logs and provide recommendations/solutions to business units and IT to reduce system down time and enhance user experience. Deliverables include leading review meetings with the business and creating action plans to mitigate system failures. Proactively and effectively communicates delivery targets, commitments, and progress.
• Liaise daily and coordinate effectively with entire Technology Platforms team, RMS business units, TASB internal IT teams, and Vendor Partners as needed on any platform inquiries or special projects as needed.

Supervisory Duties:

• Analyze, evaluate the workload of each RMS Platform Support Analyst and Technician to ensure knowledge across all systems is transparent, uniform, and evolving as needed.
• Take an active role in vendor management, including tracking hours against contracts, monitoring performance on ticket resolution, and adherence to SLAs.
• Conduct at least monthly one-on-one meetings with all direct reports; responsible for mid-year check-ins and annual performance evaluations of staff and outline improvement areas that require corrective action. Continually assess system knowledge of staff and outline training classes required to improve performance of their role.

Skills For Success

Education and Experience:

• Bachelor's degree preferred in computer science or IT-related field, or equivalent work experience.
• 7+ Years of relevant experience, including 3+ years in a supervisory role.
• Experience with OnBase document management system from Hyland

Knowledge, Technical Skills, and Abilities:

• Ability to work independently, prioritize in a fast-paced environment, takes initiative, and delivers on commitments.
• Insurance services system experience (policy administration, underwriting, claims) is strongly desired, preferably Origami Risk SaaS Platform or similar system experience.
• Data Warehouse experience/knowledge and maintaining data quality at enterprise level for small to medium organizations.
• Proficiency with MS Teams and other virtual conferencing platforms.
• Knowledge of SQL, XML, and database administration/management.

The TASB Difference

• Enjoy competitive pay and rich benefit offerings.
• Be part of a collaborative environment where every contribution impacts Texas public schoolchildren.
• Thrive in a culture that promotes bringing your whole self to work every day and emphasizes healthy boundaries and work-life balance.
• Learn and grow individually and together through frequent professional development; diversity, equity, and inclusion panels; wellness seminars; and more.
• Work alongside transparent leaders with an open and consistent feedback approach.
• Celebrate as a team with meaningful (and fun) events and tokens of appreciation throughout the year.

Posting Notices

• The health and safety of our employees and members, is our top priority.
• TASB is an equal opportunity employer and will not discriminate based on an individual's race, color, disability, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, marital status, veteran status, or any other personal characteristic protected by law.
• This position does not qualify for visa sponsorship.
• Any job offer is contingent upon receipt of results of a satisfactory background check.

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