- Supervise and lead a team of Core Services staff, providing guidance, support, and coaching to ensure team members meet performance targets and deliver exceptional service to clients.
- Mail Services, Shipping & Receiving, Courier Services
- Lift 40 lbs
- Manage team workflows and prioritize tasks to ensure timely completion of assignments and adherence to service level agreements (SLAs) and deadlines.
- Monitor team performance metrics, including productivity, quality, and customer satisfaction, and take corrective action as needed to address any performance issues or gaps.
- Collaborate with other departments or teams to coordinate cross-functional initiatives, resolve service-related issues, and implement process improvements to enhance efficiency and effectiveness.
- Conduct regular performance evaluations, one-on-one meetings, and team meetings to provide feedback, set goals, and foster a culture of continuous improvement and professional development.
- Develop and maintain standard operating procedures (SOPs), training materials, and job aids to ensure consistency and accuracy in service delivery and facilitate the onboarding of new team members.
- Serve as a point of escalation for complex client inquiries or service requests, handling escalated issues promptly and effectively to ensure resolution and client satisfaction.
- Analyze service delivery trends, identify root causes of recurring issues or challenges, and recommend proactive solutions or process enhancements to address underlying issues and prevent future occurrences.
- Stay informed about industry best practices, emerging trends, and regulatory requirements related to core services, and share relevant insights or knowledge with the team to promote continuous learning and development.
- Foster a positive and collaborative work environment, promoting teamwork, open communication, and a customer-centric mindset among team members.
- Ensure compliance with company policies, procedures, and regulatory requirements, and uphold ethical standards and confidentiality in handling sensitive client information.
- Valid Driver's License
- Proven track record of successfully leading teams to achieve performance goals and deliver high-quality services to clients.
- Strong analytical and problem-solving skills, with the ability to assess complex situations, identify underlying issues, and develop effective solutions.
- Excellent communication skills, both verbal and written, with the ability to articulate ideas clearly, influence others, and build rapport with clients and team members.
- Ability to thrive in a fast-paced, dynamic environment, prioritize competing demands, and adapt to changing priorities or business needs.
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and experience with customer relationship management (CRM) systems or service delivery platforms.
- Knowledge of industry regulations, standards, and best practices related to core services, with a commitment to compliance and quality assurance.
- Strong leadership qualities, including integrity, accountability, resilience, and the ability to motivate and inspire team members to achieve excellence.
-
Team Leader
3 days ago
Capgemini Holding Inc Clermont, United StatesAbout the job · Leader mondial des services d'ingénierie et de R&D, Capgemini Engineering met en œuvre une connaissance sectorielle approfondie avec la maîtrise des dernières technologies digitales et logicielles pour accompagner la convergence des mondes physique et numérique. A ...
-
Member Team Lead
3 weeks ago
Sam's Club Orlando, United States Full timePosition Summary... · What you'll do... · Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction and guida ...
-
Member Team Lead
1 week ago
Walmart Orlando, United StatesWhat you'll do atPosition Summary...What you'll do...Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction ...
-
Field Team Lead
1 week ago
Cole Engineering Services Orlando, United StatesJob Summary : · Cole Engineering Services is seeking a highly motivated candidate to lead Production Equipment Fielding activities for an emerging simulation and training capability for the United States Army. The Fielding Team Lead will manage a team that oversees the delivery o ...
-
Data Team Lead
5 days ago
IQVIA Orlando, United StatesJob Overview · Manage end-to-end delivery of data management services for single/multi-service projects with minimal guidance, ensuring quality deliverables on time and within budget, to customer satisfaction. Provide comprehensive data management expertise to Clinical Data Manag ...
-
Team Lead Activations
1 week ago
Hilton Grand Vacations Orlando, United StatesDescription - External · Activation/Reservations Team Lead: · As a Team Lead you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highe ...
-
Controls Team Lead
1 week ago
Kinetic Search Strategies LLC Orlando, United StatesControls Team Lead - Complex Commercial Projects · Location: Orlando, FL · Salary: K · This is an opportunity to join a specialty facility solutions group in the Orlando, FL area, providing technical solutions for building automation projects on cutting-edge control and integr ...
-
Travel Team Lead
1 week ago
Raytheon Careers Orlando, FL, United States Full timeAZ807: RMS AP Bldg East Hermans Road Building 807, Tucson, AZ, 85756 USA Position Role Type: · At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. Raytheon Mechanical E ...
-
Engineering Team Lead
1 week ago
Insight Global Orlando, United StatesBreakdown: 70% engineering, 30% people management · We need a top tier engineer who can also work with people. Need this person to get in and find solutions. · Expect them to be in code, writing code, reviewing code - troubleshooting log files, have their hands on a keyboard. · N ...
-
Lead Maintenance Team Member
3 days ago
Papa Johns Orlando, United States Full timeExciting things are happening at Papa John's corporate restaurants. Work where the best ingredient is YOU · Great things are happening at Papa John's If you are looking for a fulfilling career with an international company, flavored with challenging work, mixed with professional ...
-
Team Lead
3 weeks ago
Panera Bread Winter Park, United StatesPanera is looking to expand our management team · As a Team Lead you would take a hands on approach to coaching, developing, and working with your associates. You would have the opportunity to learn scheduling, ordering, inventory, as well as other areas of responsibly within ou ...
-
Team Lead
3 weeks ago
Colony Hardware Orlando, United StatesA Little About Your Day:* From day to day, you will receive and inspect all incoming merchandise to ensure that deliveries match packing slips and toverify all items are free of defects or damage.* You will count and record data manually/electronically on items and then label the ...
-
Team Lead
2 days ago
Learning Care Group Orlando, United States Paid WorkTeam Lead · Share by Email Share on LinkedIn Share on Twitter ) Share on Facebook · Apply ) · Brand: La Petite Academy · Location: · 5066 S Conway Rd · Orlando, · FL · Requisition ID: · Date Posted: 6/17/2024 · Join a strong community where all we do is care-for the child ...
-
Service Parts Team Lead
1 week ago
Oshkosh Corporation Orlando, United StatesAbout Oshkosh AeroTech, an Oshkosh company · Oshkosh AeroTech is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. Oshkosh AeroTech offers pr ...
-
Desktop Support Team Lead
1 week ago
The Bank of New York Mellon Orlando, United StatesDesktop Support Team Lead · Bring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dolla ...
-
kc cafe team lead
1 week ago
City Furniture Orlando, United StatesWho We Are... · With over 50 years of experience, and several CITY Furniture and Ashley HomeStore showrooms and distribution centers throughout Florida, CITY Furniture continues to be recognized as a top furniture company in South Florida and nationwide. By joining CITY Furnitur ...
-
Telesales Lead Team Member
2 weeks ago
Westgate Resorts Orlando, United StatesCompany Description · Hourly rate: $16/hour · About Westgate Resorts · Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vac ...
-
Hybrid Technical Team Lead
1 week ago
My It Crew Orlando, United StatesJob Description · Job DescriptionSalary: $85,000-$100,000 · Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new hom ...
-
Lead Maintenance Team Member
1 week ago
Papa John's Orlando, United StatesExciting things are happening at Papa John's corporate restaurants. Work where the best ingredient is YOU · Great things are happening at Papa John's If you are looking for a fulfilling career with an international company, flavored with challenging work, mixed with professional ...
-
Land Development Civil Team Lead
3 weeks ago
Bowman Consulting Group, Ltd. Orlando, United StatesShort Description: · Bowman has an opportunity for a Team Lead, Civil to join our team in FL - Orlando. At Bowman, we believe in creating opportunities for aspiring people to thrive and achieve ambitious goals. That's why a career at Bowman is more than a job. It is an opportunit ...
Client Experience Team Lead - Orlando, United States - Exela Technologies Inc.
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
TL Core ServAbout the Role:
As a Team Leader in Core Services, you will oversee and coordinate the day-to-day operations of a team responsible for delivering core services to our clients.
You will play a key role in ensuring the smooth functioning of operations, optimizing team performance, and maintaining high-quality service delivery.
This position requires strong leadership skills, excellent communication abilities, and a proactive approach to problem-solving.Essential Job Responsibilities:
Qualifications:
The pay range for this position starts at $17.00/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience.