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Pauma Valley

    F&B Shift Manager - Pauma Valley, United States - Casino Pauma

    Casino Pauma
    Casino Pauma Pauma Valley, United States

    1 week ago

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    Description

    Job Description

    Job Description

    The F&B Shift Manager will supervise and coordinate the work performed directly related to their specific venue and supervises the activities of all subordinates; for the appearance, time keeping, high levels of service standards and guest satisfaction, and the on-the-job day-to-day training of the subordinate F&B positions within the venue ensuring that the operation of the venue and Team Member performance are in accordance with Casino Pauma policies and procedures.

    ESSENTIAL SKILLS, DUTIES & RESPONSIBILITIES:

    • Responsible for the managing of all FOH operations
    • Oversees the setup of dining room tables, chairs, and table tops (where applicable)
    • Oversees general correspondence with clients / vendors or customers
    • Establishes, maintains and updates files, databases, records and/or other documents
    • Answer employee questions and provide guidance in the performance of their duties.
    • Responsible for the maintaining and developing the venues P&P's
    • Complete necessary paperwork for the shift.
    • Assist servers, bussers, cashiers and all F&B operations when necessary
    • Preserve excellent levels of internal and external customer service
    • Ensures that all costs are minimized and within the limits set by the F&B Director
    • Ensures smooth and efficient operations on a continual and consistent basis
    • Ensures the highest possible standards of guest service and Team Member relations are maintained and carried out in a fair and equitable manner
    • Ensures compliance with all health and safety standards/regulations.
    • Responsible with the scheduling of all Team Members and ensuring correct staffing levels and adjustments are made in accordance with guests and business needs
    • Monitors job performance of all venue associates and provides feedback to aid Team Members in developing and enhancing skills
    • Provides input to the F&B Director concerning operational deficiencies and areas in need of improvement
    • Responsible for the hiring, transfers, promotions, evaluations, corrective action and terminations
    • Work with other management personnel to plan marketing, advertising, and any special F&B functions
    • Investigate and resolve complaints concerning food and beverage quality and service
    • Responsible for maintaining professional F&B image, including venue cleanliness, proper uniforms, and appearance standards
    • Responsible for the upkeep and programming of the POS systems
    • All other duties as assigned by F&B Director

    MINIMUM QUALIFICATIONS:


    • Three (3) years manager experience in F&B, preferred in a casino or multi-outlet area.


    • One (1) year of general supervisory experience or successful completion of a supervisory training program required.


    • Strong leadership and managerial skills and ability to work in a multicultural environment


    • Experience dealing with disgruntled guests and complaints on a day-day basis and having the skills and ability to turn dissatisfied guests into return guests


    • ServSafe preferred


    • Valid food handlers card and knowledge of HACCP principles required


    • Working knowledge of computers, POS systems, Microsoft Outlook, Word, Excel and related printers and equipment


    • F&B training experience is required


    • Excellent communication skills and good command of the English language in spoken and written form

    Company DescriptionCasino Pauma is known as the premier local's casino - where everyone knows your name. We take pride in our team members and our guests - making sure that they understand that they are part of our family.

    Company Description

    Casino Pauma is known as the premier local's casino - where everyone knows your name. We take pride in our team members and our guests - making sure that they understand that they are part of our family.
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