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Tallahassee

    Field Technical Customer Support 2 - Tallahassee, FL, United States - Life & Safety

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    Description
    Intrado is looking to hire a PSAP (911) Field Services Tech to join our Life & Safety business segment.

    This role will travel throughout Florida installing and maintaining our equipment so candidates must be willing to cover a specified region in Volusia County.

    Travel to customer sites for maintenance and troubleshooting of software and hardware
    Provide onsite training for all assigned products
    Provide remote support to the customers as needed
    Bachelor's degree from an accredited college or university in MIS or Computer Science preferred

    Minimum 2 years of technical customer service experience required
    Minimum one year installation or software training experience preferred

    Minimum 2 years experience with networking, Windows based servers and workstations required
    Minimum 1 year experience with Oracle and SQL preferred
    Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified System Engineer (MCSE), etc.) Basic knowledge of Word and Excel required
    On-call required and night shift work dependent on customer request/updates (11pm -6am)


    Travel:
    Local travel throughout Florida

    At Intrado, we offer a comprehensive benefits package that includes what you'd expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identify protection and more) Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events.

    Our cutting-edge SaaS company is at the forefront of transforming the 911 emergency response continuum with next generation data-driven software.

    Intrado's solutions allow enterprises, call takers, dispatchers, and first responders to make more informed decisions, respond quickly and safely, and ultimately serve their communities better.

    Our Company has sales and/or operations in the United States, Canada and Europe and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories.

    Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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