- A stronger sense of community and belonging
- Value to the individuality and uniqueness of others
- A better opportunity to share our Christian Mission
- Meaningful guidance to improve the health of others
- Mentoring opportunities to promote socially responsible living
- Encouraging the culture of philanthropy throughout the membership of the Y.
- Executes assigned Association-wide and branch-specific membership strategies/tactics to boost membership retention, customer service, and growth.
- Leads excellent wellness floor services.
- Implements retention plan making sure uFit goals are being met.
- Utilizes membership and quality data as needed to identify areas of opportunity and areas of improvement, encouraging participation, and eliminating barriers.
- Improves the total member experience by ensuring that members are on-boarded correctly, have strong social supports and are involved in relevant Y programming. Help members identify and track healthy living goals.
- Serves as operations manager for the Robinhood and William G. White locations.
- Engages- and leads other staff to engage- current and potential members with an emphasis on daily Moments of Service such as greeting every member in all areas of the building.
- Ensures that all staff has a strong working knowledge of wellness and are eager to connect current and potential members with programming that helps them reach their God-given potential.
- Perform all other duties as assigned and directed by management.
- Leads all aspects of a highly efficient and effective member focused team of Wellness staff including but not limited to recruiting, hiring, training, role-playing, uFit/MobileFiT appointment scheduling, staff schedule, bootcamp schedule, developing and holding staff accountable on a daily basis.
- Provides strong fiscal management in all areas of responsibility including building and managing the budget within their area of functional responsibility, receiving funds, spending wisely, and taking corrective action as appropriate.
- Directly supervises Wellness Experience Coaches and Personal Trainers. Responsible for scheduling (WhenToWork), payroll, and staff meetings, as well as ongoing communication with staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Supervisory responsibilities include interviewing, hiring, training, role-playing, modeling, appraising performance and taking corrective action, if necessary; addressing employee complaints and resolving issues.
- Serves as a subject matter expert to help members meet specific health and wellness goals.
- Trains and advises other engagement directors and staff in specialty area as needed.
- Bachelor's degree from four-year college or university; or four years related experience and/or training; or equivalent combination of education and experience. Bachelor's or Master's Degree in Exercise Physiology, Exercise Science, or related degree strongly preferred.
- One or more nationally recognized Personal Training or Coaching certifications required.
- One to two years of experience supervising other wellness professionals preferred.
- Experience working directly with clients in a wellness setting, designing customized plans to help them meet their wellness goals, preferred.
- One to two years of related supervisory experience in customer service and/or sales, preferred.
- Ability to work early mornings, evenings, and weekends as needed to supervise a diverse part-time team working a variety of schedules. Some will be scheduled to work weekends and nights.
- Excellent conflict resolution and problem-solving skills required. Proven ability to coach staff in these areas preferred.
- Strong communication and project management skills, plus an ability to manage multiple demands with ease.
- Excellent personal computer skills and experience with standard business software.
- Ability to relate effectively with diverse groups of people from all social and economic segments
of the community. - Spanish-speaking skills a plus.
- YMCA Team Leader certification preferred
-
Regional Wellness Experience Director
3 weeks ago
YMCA of Northwest North Carolina Winston-Salem, United StatesJob Details · Job Location · Robinhood Road Family YMCA - Winston-Salem, NC · Position Type · Full Time · Salary Range · $37, $40,000.00 Salary/year · Job Shift · Variable · Description · In your role at the Y, you are in a unique position to change someone's life. No ma ...
-
Travel MRI Technologist
1 week ago
Focus Staff Winston-Salem, NC, United StatesFocus Staff is seeking a travel MRI Technologist for a travel job in Winston-Salem, North Carolina. · Job Description & Requirements · Specialty: MRI Technologist · Discipline: Allied Health Professional · Start Date: 07/03/2024 · Duration: 13 weeks · 36 hours per week · Shift: 1 ...
-
liberty advantage sales agent
2 weeks ago
Liberty Healthcare Management Winston-Salem, United StatesJob Description · Job DescriptionThere's no place like · Liberty Healthcare Management · Come explore career opportunities with Liberty Healthcare Management, a dynamic leader in the healthcare industry. Join us · LIBERTY ADVANTAGE INSURANCE SALES AGENT (MEDICARE) · JOB SUMMARY: ...
-
Director of Operations
2 weeks ago
Quality Oil Company Winston-Salem, United StatesDirector Of Operations · Reports To EVP – Quality Plus and GOGAS · FLSA Status: Exempt · The Director of Operations mission is to expand and develop our company through strict adherence to our "Core Ideology" and to empower ,train, and motivate "Quality People" to strive for exc ...
-
Akkodis Winston-Salem, United StatesAkkodis is seeking a Director of Distributed Systems Development is for a direct hire job opportunity with a client located in Winston-Salem NC area. Local candidates are needed as this is a hybrid onsite position from the start. The Director of Distributed Systems Development is ...
-
Assistant Director, Office of Career
1 week ago
Wake Forest University Winston-Salem, United StatesApplication Instructions: · External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page. · Please add your cover letter and any other document ...
-
director consumer collections
1 week ago
Truliant Federal Credit Union Winston-Salem, United StatesTruliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of imp ...
-
Assistant Director, Athletic Communications
3 weeks ago
CoSIDA Winston-Salem, United StatesJob Description Summary · Works with internal and external constituents to heighten Wake Forest University's visibility and brand awareness with an emphasis on select teams within the athletic department, along with additional responsibilities as assigned. Public and media liais ...
-
Branch Director
2 weeks ago
Adoration Home Health and Hospice Winston-Salem, United StatesOur Company: · Adoration Home Health and Hospice · Overview: · Must have Home Health experience · Adoration Home Health is currently seeking a RN - Branch Director to lead and support our location in Winston-Salem, NC. We are proud to have some of the best and brightest individua ...
-
The Curare Group Winston-Salem, United StatesA stroke and Neurosciences center located in the greater Winston Salem, NC market has an exciting opportunity for a Medical Director to lead a robust and well-established team of inpatient Neurology physicians. The ideal candidate will be vascular fellowship trained and have exte ...
-
Director, O&T Governance
2 days ago
Sharp Decisions Winston Salem, United StatesThe O&T Administration team is responsible for the governance of Operations & Technology portfolio/project management, resource management, and financial management. The team oversees the Systems Development Life Cycle (SDLC), Product Development Lifecycle (PDLC) and associated p ...
-
Director, Client Services
3 weeks ago
The Clearing House Winston-Salem, United StatesPosition summary: · The Director, Client Services will oversee a team of Payment Specialists who serve as the face of TCH, providing clients a primary point of contact for payment system support needs, while simultaneously coordinating with the other operations teams to fulfill ...
-
Branch Director
3 weeks ago
Adoration Home Health and Hospice Winston-Salem, NC, US, United StatesOur Company: · Adoration Home Health and Hospice · Overview: · Must have Home Health experience · Adoration Home Health is currently seeking a RN - Branch Director to lead and support our location in Winston-Salem, NC. We are proud to have some of the best and brightest individua ...
-
Wake Forest University Winston-Salem, United StatesApplication Instructions: · External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page. · Please add your cover letterand any other documents ...
-
Wake Forest University Winston-Salem, United StatesApplication Instructions: · External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page. · Please add your cover letterand any other documents ...
-
Director Mainframe
2 weeks ago
TechTriad Winston-Salem, United StatesDirector – Mainframe · Winston Salem, NC - Hybrid · Full Time · This position is for a Director of Software Development for our Mainframe Development group. This is a hands-on management position leading a team of developers building and supporting the EPN application. · The succ ...
-
Vice President of Sales
1 week ago
Synerfac Technical Staffing Winston-Salem, United States--Position: VP of Technical Sales · --Location: Winston-Salem, NC · --Company: Telecom Company · --Responsibilities: The VP of Technical Sales is responsible for overseeing a team of sales engineers and working with clients directly. This person is in charge of the Technology ver ...
-
Clinical Services Director
3 weeks ago
UHS Winston-Salem, United StatesResponsibilities · One of the nation's largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annua ...
-
Radiology Tech Assistant- PT- Weekdays
29 minutes ago
Atrium Health Wake Forest Baptist Outpatient Imaging - Winston Salem and Kernersville, NC Winston Salem, NC, United States: · Atrium Health Wake Forest Baptist Outpatient Imaging is seeking a highly motivated, enthusiastic, compassionate individual who is a strong communicator to join an energetic, patient-focused team Are you passionate about patient care? Do you love interacting with people? Come ...
-
sba business development officer
5 days ago
Truliant Federal Credit Union San Francisco, United States PermanentTruliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of imp ...
Regional Wellness Experience Director - Winston-Salem, United States - YMCA of Northwest North Carolina
Description
Job DetailsJob Location
Robinhood Road Family YMCA - Winston-Salem, NC
Position Type
Full Time
Salary Range
$37, $40,000.00 Salary/year
Job Shift
Variable
Description
In your role at the Y, you are in a unique position to change someone's life. No matter your area of focus in the Y, you are working for a cause. You are a cause-driven leader and we recognize that building relationships is critical to strengthening our members, volunteers, staff, and our community, as well as the overall health of our Y. When you intentionally build relationships, you provide:
POSITION SUMMARY:
The Regional Wellness Experience Director (under the supervision of the Sr. Regional Wellness Experience Director) is a charismatic, high-energy, service-driven leader responsible for successfully guiding all branch membership efforts through wellness including retention, excellent service, and growth. Wellness Directors are visible, frontline leaders who primarily work on their feet modeling best practices and building member loyalty. They are assertive coaches who consistently groom their team to deliver both an exceptional member experience and targeted organizational results. They are strong communicators who are able to listen effectively and speak to the heart of what matters most to members and employees. Wellness Directors are capable project managers who are able to quickly switch gears back and forth between front line service and implementation of strategic initiatives. Both the Wellness Director and their team build strong relationships with staff, members and program participants to optimize their Y experience and create a "third place" where they feel welcomed and engaged. They are primarily responsible to ensure that all members are given support and encouragement in the pursuit of their personal wellness journey, encouraging family involvement, and creating value for membership. Wellness Directors implement and execute daily processes with the heart of "helping all people reach their God-given potential in spirit, mind and body."
ESSENTIAL FUNCTIONS:
Member Service & Retention: 50%
