- Maintain customer portals - Apply additional charges when applicable and upload documentation for payment
- Collaborates with A/R team members to assist payments and resolve any outstanding portal issues
- Track daily progress within Portal Entry queue
- Bi-weekly meetings with leadership to discuss any outstanding challenges with customer payment portals and potential improvements of current processes
- Document exception processes for our customer payment portals. (Currently held in Excel spreadsheets/google sheets for tracking)
- Maintain weekly portal note imports that provides payment status for AR team
- Communicate with AR analysts on any rejected invoices that involving portals that are currently managed
- Periodically serve as an additional resource for the indexing team
- Ensure that all portal entry customers and tasks are documented and up to date with an approved SOP
- Assigned additional projects or tasks as needed
- High School Diploma or GED
- Some college education is preferred
- 3 yrs clerical/billing experience
- Ability to read through and comprehend contracts to ensure accurate billing
- Excellent problem solving capabilities, and communication skills
- Intermediate knowledge of Excel and TMW (Trucking maintenance software)
- Basic understanding of Account receivables (AR) functions
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Portal Entry Biller - Tampa, United States - Quality Carriers
Description
Essential Functions:
Minimum Education/Experience :
Minimum Special Knowledge and Skills required:
Quality Carriers is an Equal Opportunity Employer.
Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, military/veteran status or other characteristics protected by law.
