Oshi Health Senior Product Manager, Member Experience - Jersey City, United States - Oshi Health, Inc.

Description

Oshi Health Senior Product Manager, Member Experience

The Role
We are seeking a Senior Product Manager, Member Experience to join Oshi Health's team. In this role you will define how our Members enroll for our services and engage with care.

You will work closely with Member Marketing, Clinical and Operational stakeholders and partner with a team of talented designers, developers, and data scientists to deliver products that make a big impact to Oshi's Health.

This role reports to the Head of Product and is an exciting opportunity to join a growing team.

Oshi Health Mission

Oshi Health is revolutionizing GI care with a digital clinic model that provides easy, convenient access to an integrated and multidisciplinary care team that takes a holistic approach to diagnosing, managing and treating digestive health conditions.

We take time to get to know each patient, develop a personalized, whole-person care plan that includes identification of symptom triggers and delivering evidence-based interventions, including medications, dietary changes, and mental health support.

Key areas you'll work on:
Lead the Product vision, narratives, and strategy for Oshi Health's member facing products and identify new areas to enhance member health outcomes

Support the Growth Team in defining and developing tools for member acquisition and engagement

Partner with Product leadership on the Care Delivery and Operations teams to bring high quality care to our members and streamline provider operations

Serve as a passionate internal advocate for our members, translating feedback across channels into actionable insights

Define KPIs, monitor outcomes and drive continuous improvement of member experience

Drive product prioritization decisions by presenting cost-benefit analyses and KPIs to stakeholders

Oversee project timelines and product requirements, effectively communicate these with stakeholders and teams, and prioritize capacity to maximize product value and outcomes

Leverage data, feedback and research (such as A/B testing, surveys or interviews) to inform and guide future product/feature development

Qualities we're looking for in candidates:

Thrive in an entrepreneurial environment, comfortable with ambiguity and confident in making decisions

Passion for delivering high quality products that solve complex problems and challenge the status quo in healthcare

Empathy for the patient and a commitment to delving deep into the challenges they experience

You are organized and love the agile development philosophy to execute with engineering and enjoy finding technical solutions to improve business processes

Understand data flow and data structure and are competent at collecting, interpreting, and creating actionable insights from datasets

Ready to roll up your sleeves and serve the mission and goals wherever there is a need

Anticipate and account for impact to all teams for any Product/Engineering releases and liaise between teams to communicate impact, prepare for changes, and drive solutioning

What you'll bring to the team:

5+ years experience Product Strategy or Product Management with a healthcare related mobile app with an emphasis on Member Experiences and Acquisition

Experience with telehealth, preferably across state-lines or at healthcare startup

Expertise working with growth teams and developing products to serve their needs

Experience working at a startup using an agile development methodology

Bachelor's, Master's, or equivalent (preferred)

We make healthcare more equitable and accessible:

Mission-driven organization focused on innovative digestive care

Thrive on diversity with monthly DEIB discussions, activities, and more

Virtual-first culture: Work from home anywhere in the US

Live our core values:
Own the outcome, Do the right thing, Be direct and open, Learn and improve, Team, Thrive on diversity

We take care of our people:

Competitive compensation and meaningful equity

Employer-sponsored medical, dental and vision plans

Access to a "Life Concierge" through Overalls, because we know life happens

Tailored professional development opportunities to learn and grow

We rest, recharge and re-energize:

Unlimited paid time off — take what you need, when you need it

13 paid company holidays to power down

Team events, such as virtual cooking classes, games, and more

Recognition of professional and personal accomplishments

Oshi Health's Core Values: 1. Own the Outcome

• Do the Right Thing
• Be Direct & Open
• Learn & Improve
• TEAM - Together Everyone Achieves More
• Thrive on Diversity

Oshi Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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