Universal Banker I - Los Angeles, United States - First Federal Bank of Louisiana

Description

Job Description

Job Description

First Federal Bank of Louisiana is currently seeking a Universal Banker at the Westlake Office in Westlake, LA.
About Us

First Federal Bank of Louisiana is a full-service, locally owned, community bank that has helped build the communities we serve for 70 years.

With 16 branches serving 11 communities in Louisiana, we are proud to offer our customers a wide variety of products and services to meet all of their financial needs.

We offer Personal and Business Checking Accounts, Savings and CDs, multiple Retirement options, Home Equity Lines of Credit, as well as Mortgages and Consumer Loans.

Our established Investment and Insurance divisions also offer a full line of products. Over the years, First Federal Bank has established a reputation for fast, professional service. We believe our customers expect and deserve nothing less.

Position Summary
Serves new and existing customers, both consumer and commercial, with the highest level of courtesy and professionalism.

Identifies financial needs of customers and performs paying and receiving bank transactions to individual customers and commercial clients, as well as provides support to branch staff.

Demonstrates a high level of efficiency by routinely performing a combination of all teller and basic account maintenance duties. Adheres to the Bank's Customer Service Standards at all times.

Essential Duties & Responsibilities include, but are not limited to, the following:
Greets customers immediately, in-person and by telephone, and ascertains nature of business; gives information to callers or routes call accordingly
Receives checking and savings deposits; verifies cash and endorsements, receives proper identification for cash back; and issues receipts of deposits
Examines checks deposited and determines proper funds availability based on regulation requirements and completes hold notices
Processes savings withdrawals; cashes checks; redeems U.S. Savings Bonds; processes cash advances; verifies endorsement, receives proper identification and ensures validity
Identifies counterfeit currency; identifies fraudulent checks; checks for proper endorsements
Answers customer account inquiries regarding interest rates, service charges and account history while complying with disclosure requirements and consumer privacy policies
Identifies customers financial needs; cross-sells bank products and services; refers customers to FFBLA specialists who provide specific products or services, including insurance and investment representatives
Sells and prepares official bank checks; orders check for customers; sells visa gift cards
Issues Debit and ATM cards; performs Debit and ATM card maintenance
Accepts loan payments and collection items; verifies payment amount and issues receipts
Assists in opening night depository and works customer's night deposit bags
Balances cash drawer daily, including periodic trail balancing and batching of checks; secures cash drawer and maintains daily cash limits; buys and sells currency from the vault
Maintains appropriate currency logs, official check logs, visa gift card and ATM logs
Performs basic account maintenance functions; completes e-call tickets on debit cards/credit cards for travel exceptions
Complies with specific job related BSA policies and procedures, including but not limited to: obtains proper identification; completes CIP requirements; completes and submits Customer Transaction Reports (CTR), Suspicious Activity Reports (SAR), Monetary Cash Sale Forms on time and in accordance with BSA policy; recognizes "red flags"; reports suspicious or unusual requests to the BSA and Security Officers; performs OFAC scans in accordance with BSA policy
Follows all teller and new account policies and procedures, as well as opening and closing and branch security policies and procedures
Provides access to safe deposit boxes; closes safe deposits boxes, as needed
Counts and rolls loose coins; prepares change orders
Types and mails routine correspondence and affidavits; makes copies and scans
Works with immediate supervisor/manager to maintain and improve customer retention efforts to meet goals for the department
Acts as temporary relief by filling in at other branch locations, as needed
Compliance training is assigned to all Bank personnel based on their position with the Bank. Employees are required to complete all assigned training timely and in accordance with Bank policy.

Minimum Qualifications

High school diploma or general education degree (GED); and a minimum of six (6) months cash handling and related customer service experience required; previous bank teller experience preferred.

Must understand basic bank products and services
Must have the ability to explain bank product features and benefits

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a basic summary of the knowledge, skill, and/or ability required. The full job description is attached as a pdf to this job posting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties & Responsibilities

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer

The employment policy of First Federal Bank and its subsidiaries is to provide an equal employment opportunity for all employees and job applicants without regard to race, color, religion, sex, national origin, age, individuals with disabilities, protected veteran status, sexual orientation, gender identity, genetic information, or any other legally protected characteristics or activities in accordance with applicable laws.

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