guest room attendant - Las Vegas, United States - Plaza Hotel & Casino LLC

Description

Job Description

The VISION of PlayLV Gaming is to be the place to be Downtown and is supported by our MISSION a Downtown Icon committed to building lasting relationships, legendary service & classic gaming with a modern twist. The renaissance has begun, The Plaza Way

Our guiding principles are:

• Always do the right thing
• Be respectful and considerate – everyone matters.
• Deliver more than others think possible.
• Show passion for what we do and enthusiasm for who we are.

Delivering on these promises requires amazing people. PlayLV Gaming takes pride in hiring an extremely talented, motivated, and diverse workforce that possess the attitude and aptitude to work within a high performance culture. Employees receive training, guidance, development, and leadership in order to effectively perform their responsibilities.

POSITION SUMMARY: It is the primary responsibility of the Guest Room Attendant to clean and service the guest rooms and bathrooms. All duties are to be performed in accordance with Departmental and Property Policies, Practices, and Procedures.

Top 5 Specific Job Functions:

• Clean all guest rooms to hotel standards, including making beds, cleaning bathrooms, wiping down or dusting all surfaces using the proper chemicals, cleaning Air Conditioning filters, and vacuuming
• Reports unusual rooms conditions or rooms in need of repair
• Reports correct status of rooms clean/unclean, vacant/occupied via the in-room phone system
• Reports all Do Not Disturb/Refuse Service rooms to the Floor Manager in a timely manner
• Replenish all guest amenities, such as soaps, lotions, shampoos, tissues, coffee, coffee amenities, and information folders as needed

Other Specific Job Functions:

• Replenish all guest amenities, such as soaps, lotions, shampoos, tissues, coffee, coffee amenities, and information folders as needed
• Places clean bath mats on tubs and/or shower door doors and clean towels on shelves
• Follows all safety policies and guidelines of the Department, Company, State, and Federal authorities
• Utilizes safety equipment as required
• Must follow all SDS chemical requirements
• Completes all duties in accordance with the room classification checklist
• Load Guest Room Attendant (GRA) cart with cleaning supplies and linen
• Fold linen for the GRA cart
• Push a fully loaded GRA cart to transport supplies between guest rooms

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Required:

• Ability to work indoors and be exposed to various environmental factors such as, but not limited to noise, dust and cigarette smoke
• Ability to maneuver and maintain control of housekeeping cart
• Excellent customer service skills
• Have interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor
• Work varied shifts, including weekends and holidays
• Able to effectively communicate in English, in both written and oral forms

Preferred:

• 6 months or more customer service experience
• 1 year or more Guest Room Attendant experience
• Bilingual, English as the primary or secondary

Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.