Customer Service Representative - Leander, TX
1 week ago

Job summary
As a Customer Service Representative at Handyman Connection you will be the first point of contact for customers handling questions job requests and appointment scheduling You will play a crucial role in delivering our brand promise from scheduling jobs and managing customer relationships to supporting our Craftsmen in the field this is a fast-paced rewarding role where no two days are the same
Responsibilities
- Answer & Manage Incoming Calls - You ll be the first point of contact for customers handling questions job requests and appointment scheduling
- Schedule & Coordinate Jobs - Work with customers and craftsmen to schedule work orders efficiently ensuring the right craftsman is matched to the right job
- Outbound Customer Calls (Sales & Follow-Ups) - Follow up on estimates incomplete jobs and customer satisfaction to help convert leads into booked jobs
Job description
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