PMO Analyst - Fayetteville, United States - Ozarks Electric Coop

Description

Job Description

Job Description


JOB QUALIFICATIONS
:


EDUCATION:

At least two years of college level computer science or business-related coursework or equivalent technical training certification is required. May substitute with three years' experience in Consumer Information Systems, Computer Systems Support, or related technical processing environment.


EXPERIENCE:

Minimum one year's experience working in a technical role and/or on projects within cross-functional teams.

JOB KNOWLEDGE & SKILLS:

Must be able to perform complicated research, analytical, and problem-solving skills. Strong attention to detail. Strong organizational and planning skills. Impeccable written and verbal communication.


MAJOR JOB TASKS:

Supports in the development and maintenance of project plans, schedules, quality assurance, and training plans associated with enterprise business functions.

Will assist in the facilitation of planning and scoping sessions, testing implementations and software changes, troubleshooting user questions about enterprise applications, and creating documentation outlining process improvements.

Work closely with stakeholders to understand business needs and requirements. Translate business needs into process changes and functional requirements.

Coordinates activities and communication between project team members, application vendors and the project management team to have lateral and vertical communication.

Act as a liaison between the PMO, project teams, and other stakeholders. Communicate project status and escalations as needed in addition to tracking action items.

Analyzes various systems and processes; applies appropriate programs and tools to assist in systems integration, automation, or other key technology functions.

Monitors and reports on success of implementation once project is completed.

Contribute to the continuous improvement of enterprise processes and tools by analyzing existing processes, identifying inefficiencies, and documenting current workflows.

Develop process maps and recommend improvements.

Performs or assists in subsequent testing, installation, and maintenance of new or modified software systems through upgrades, new implementations, or other process changes.

Maintains a record of work and Help Desk activities related to software support and change management.
Maintain customer requests for enhancements, bug fixes and software issues with associated enterprise applications.

Complete follow up with internal resources to determine customer requests and assist in the close out and cleanup of external tickets.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not intended to be an exhaustive list of all responsibilities. The

PMO Analyst

may be required to perform any other duties assigned to fulfill the objectives of the Cooperative.


EXTERNAL RELATIONSHIPS:

Vendors, Consultants, and Technology Companies


OTHER REQUIREMENTS:

Must have valid driver's license without violation, which would prohibit insurability.
Work is performed in an office environment. Weekends, evening hours, overtime and/or overnight travel will occasionally be necessary.


PHYSICAL REQUIREMENTS:

Must be able to perform all activities listed in the job description with or without reasonable accommodation. Occasional lifting, up to 25 pounds, required. Normal vision and hearing required.

The physical activities and environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.


SUPERVISES:


NONE
Ozarks Electric is an

EOE/AA/W/M/VETERAN/Disability

employer

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