Customer Service Clerk - Melville - Uncle Giuseppe's

Uncle Giuseppe's Melville

11 hours ago

$32,000 - $46,000 (USD) per year *

Description

Part-Time Customer Service Clerk - Melville, NY
Join the best gourmet food destination in town Uncle Giuseppe's Marketplace is known for its exceptional products, authentic Italian specialties, and warm, family-oriented atmosphere. We're looking for a friendly, dependable Part-Time Customer Service Clerk to join our team at our Melville, NY location. If you take pride in helping others and thrive in a fast-paced, customer-focused environment, we'd love to meet you
Position Summary
Our Customer Service Clerks are the face of Uncle Giuseppe's Marketplace They provide outstanding assistance to our guests by answering questions, resolving issues, and offering helpful recommendations about our products and services. This role is perfect for someone who enjoys creating positive customer experiences and working as part of a dedicated, energetic team.
Responsibilities

Assist customers at the service desk with questions, concerns, and product inquiries
Open and maintain customer loyalty accounts by accurately recording account information
Resolve product or service issues by clarifying concerns, identifying solutions, and ensuring timely resolution
Process customer refunds and exchanges in accordance with store policies
Answer incoming calls and assist customers with account or product-related inquiries
Build trusted relationships through open, friendly, and professional communication
Handle customer complaints with empathy and efficiency, providing follow-up when necessary
Follow all communication procedures, guidelines, and store policies
Greet customers warmly and ensure each guest leaves satisfied
Process payment transactions and assist with various front-end duties
Perform additional tasks and responsibilities as assigned by management

Requirements

High School Diploma or equivalent
Minimum of one (1) year of experience in a retail or customer service environment
Excellent communication and problem-solving skills
Familiarity with CRM systems and customer service practices
Strong multitasking ability with a positive, adaptable attitude
Must be able to read, write, and communicate effectively in English

Why You'll Love Working Here
Uncle Giuseppe's offers a welcoming and supportive workplace where employees feel like family. We're proud to offer acomprehensive benefits package including:

Medical, Dental, and Vision Coverage
401(k) Retirement Plan
50% off lunch and 25% off in-store shopping
Opportunities for growth and advancement

* This salary range is an estimation made by beBee

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