- Lead day-to-day operations across inventory, media, affidavits, reconciliations and account closures.
- Establish and monitor KPIs for operations, surfacing risks early and driving corrective action.
- Design and create operational processes as a configurable platform to meet client needs with consideration for the full lifecycle of data as it flows from clients through us to a network of third party suppliers and back to clients.
- Design and execute a scalable operating model that supports growth.
- Create operational resiliency by institutionalizing knowledge into systems.
- Build a culture of accountability, transparency, and continuous improvement across teams.
- Identify automation opportunities and system enhancements to reduce manual work and improve compliance.
- Translate operational needs into clear problem statements for technical teams to build and execute.
- Define and prioritize initiatives working with and project management, ensuring ROI and scalability.
- Lead process re-engineering efforts to streamline workflows and improve data quality.
- Lead the operational aspects of a system conversion.
- Technology: Collaborate on automation, workflow tools, and data integrity; ensure technology investments align with operational needs.
- Client Services: Ensure client requirements are translated into workflows, reporting, and service delivery; drive client satisfaction and retention.
- Regularly "go to the work" (shadowing, process walkthroughs, workflow mapping) to understand how tasks are performed, where bottlenecks occur, and where quality risks exist.
- Facilitate cross-department projects, serving as the central coordinator and communicator to ensure alignment on goals, timelines, roles, and outcomes.
- Translate departmental needs into operational plans and system changes, balancing short-term fixes with long-term strategic improvements.
- Develop and maintain the long-term operational roadmap in partnership with other leaders, particularly around compliance, automation, and growth.
- Serve as a key operational contact for clients.
- Interpret client manuals and requirements, embedding them into our workflows and reporting standards, ensuring compliance across the organization.
- Partner with Implementation to ensure smooth onboarding and transition to steady-state operations.
- Attend client calls to handle operational issues.
- Report key operational metrics, project status, and risk/issues to leadership team on a regular cadence (e.g., monthly operations review).
- Ensure controls, documentation, and reporting procedures meet company standards and client and regulatory requirements.
- Support audits and client reviews by maintaining clear, accurate, and up-to-date records of processes and performance.
- Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals.
- Tech Savvy: Anticipates and adopts technology innovations and uses them to build scalable, efficient operations.
- Cultivates Innovation: Continuously looks for new and better ways for us to operate and serve clients.
- Optimizes Work Processes: Designs and refines processes to make work more efficient, reliable, and measurable.
- Collaborates: Builds partnerships and works collaboratively across departments and with clients to meet shared objectives.
- Client-Focused: Listens deeply to client needs, translates them into operational solutions, and follows through.
- Systems Thinker: Understands how changes in one process or system impact the rest of the organization.
- Compliance: Deep understanding of compliance requirements and necessary operational controls.
- Senior operations leadership experience in a tech-enabled services, fintech, or data-driven environment within the Accounts Receivable Management (ARM) industry.
- Proven track record of scaling operations in a growing organization
- Experience working cross-functionally with technology and data teams
- Strong analytical mindset with comfort using data to drive decisions
- Experience operating in regulated or compliance-heavy environments
- Bachelor's degree in Business, Operations Management, Information Systems, or related field preferred.
- 5+ years of operations leadership experience, including responsibility for process design and crossfunctional collaboration.
- 10+ years of experience in debt collection and/or debt litigation preferred, with strong industry relationships and understanding of regulatory and client requirements.
- Experience implementing detailed client operational manuals and requirements documents.
- Strong communication skills, with the ability to translate between business, operations, and technical audiences.
- High integrity, credibility, and commitment to our mission and values.
- Comfortable working in a fast-moving, growth-stage environment; able to operate in ambiguity while driving toward clarity and solutions.
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VP of Operations Receivable Client Management - Denver - High Country Search Group
Description
1. Operational Leadership
2. Process Innovation
3. Cross-Functional Collaboration
4. Client Engagement
5. Reporting & Governance
Competencies
Education and Experience
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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Client Manager
Only for registered members Denver, CO
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Client Manager
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Client Account Manager
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Client Success Manager
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Client Success Manager
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Client Success Manager
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Client Care Manager
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Client Relationship Manager
Full time Only for registered members Denver
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Client Account Manager
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Manager, Client Experience
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Client Services Manager
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Client Success Manager
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Client Service Manager
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Client Engagement Manager
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Client Success Manager
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Director Client Management
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Client General Manager
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Client General Manager
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manager, client technologies
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Global Client Manager
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Client Success Manager
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