- Hire develop, and performance manage banquet service personnel in accordance with Club procedures.
- Outline and implement various training programs, including required training and Hospitality First.
- Schedule banquet service personnel and the budget labor costs. Make necessary staffing adjustments as changes occur in banquet area.
- Communicate with the Private Event Director during the preparation of private functions to ensure there is correct staffing and execution of the event.
- Ensure service of food and beverage to the Members and guests, adhering to the Invited standards of service and excellence.
- Oversee events/banquets and make sure food is out on time. Communicate with the host, after event, to ensure that everything met their standards. Collect payment for the event, completing necessary paperwork according to accounting processes and standards
- Ensure side work is completed, as outlined in Star Service FOCUS expectations (ie orderly/organized work areas, consistently sanitary work areas, refill/stock containers and supplies, etc.).
- Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recovery on any complaints as soon as possible.
- 2 + years in Club supervisory or related field in Food Beverage Industry.
- Bachelors Degree preferred.
- Completion of Hospitality First Certification and alcohol (ASAP), CPR Certification preferred, Food Safety Program (FSP) and have completed appropriate conduct training (HFWACT).
- Deals with highly confidential material (i.e. Member/Employee Data).
- Service STAR Training, Alcohol Management.
- Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader.
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Director of Banquets - Houston, United States - Kingwood, Texas, United States
Description
Job DescriptionReady to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose ofbuilding relationships and enriching the livesof our members, guests and more than 17,000 employees. We are the largest owner and operator ofprivate clubs nationwide, with150+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team atInvited
Job Summary:
The Director of Banquets is responsible for providing Food and Beverage STAR Service to Members/Guest ensuring satisfaction, Member retention, and coordinating with the other Club departments. Ensure successful execution of the food and beverage activities and private event/member functions.
This position reports directly to the Food and Beverage Director or designated leader of the Food and Beverage in the Club.
Day-to-Day:
Invited is an Equal Employment Opportunity Employer / Invited participates in E-Verify.
This job post is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary.
