Complex Scheduler - Minneapolis, United States - University of Minnesota Physicians

Description

University of Minnesota Physicians (M Physicians) is a non-profit organization seeking driven individuals in both clinical and non-clinical areas to help transform health and medicine. Headquartered in Minneapolis, our organization employs more than 1,200 physicians, 300 advanced practice providers and 2,200 health professionals and staff throughout Minnesota and beyond.

Join us on a mission to advance medicine.

Why M Physicians?

Regardless of role, we recognize that every member of our team is vital The Complex Scheduler is responsible for scheduling and coordinating multiple services including but appointments, imaging, labs, procedures, surgeries, and treatments. The Scheduler also collaborates with providers, clinic staff, schedulers, across multiple different departments, locations, and outside organizations (when needed) to ensure services are timed, coordinated, and sequenced appropriately and all associated activities are complete.

Complex Scheduler Overview

Key responsibilities include but are not limited to:

• Serves as a single point of contact for coordinating appointments, procedures/surgeries, labs, imaging, or treatments
• Accurately navigates and translates complex service protocols, tools, standard work, and information to ensure appropriate services are delivered
• Provides patients/caregivers with information and updates
• Maintains awareness of multiple competing situations needing attention and prioritizes to assure patient needs are met, while maintaining a pleasant, friendly demeanor
• Monitors, manage, and schedules/reschedules appointments from work queues or messages
• Identify potential issues that could complicate care (i.e. insurance issues, adherence concerns)
• Collaborate with patients, caregivers, providers, schedulers, and other care team members to ensure: Appointments, labs, imaging are prioritized and sequenced appropriately, Patient has followed through on their labs, imaging, and appointments, Medical records (results, office notes, etc) are received on time and available to the provider/care team, Prior authorization is completed, if needed, Appointments, labs, imaging are prioritized and sequenced appropriately, Effectively communicates with customers (patients, caregivers, providers, care team members, outside health systems) in a professional and respectful manner
• Delivers a consistently high level of service, and goes above and beyond to assist customers
• Provides patients with correct information related to their scheduled appointments, procedures, or tests, and in response to any associated questions they might have
• Partners with customers to resolve questions, and concerns
• Follows standard processes and workflows to ensure safety and reliability
• Prepares, manages, and updates the daily schedule/calendars for physicians who deliver care (procedures, surgeries, clinic appointments) at different locations such as outreach clinics, hospitals, procedure centers
• Inform physicians of changes or updates related to their schedules
• Review and respond to patient messages sent to the Epic in-box or through MyChart
• Gather and document information to help facilitate communication between the patient/caregiver and care team
• Ensure messages are addressed within standard timeframes and raises issues that need prompt attention
• Communicate information delegated by providers
• Review chart to piece together important information for the patient and provider

Minimum Qualifications:

• Highschool diploma or GED
• Two years' experience, in a healthcare setting/practice:
• Completing scheduling and registration of appointments
• Templating schedules in Epic
• Providing administrative medical support
• Using basic medical terminology
• Practicing good public relations, customer service, time management, prioritization, and patient communication skills.

Location: Riverside, West Building S. 6th St. Minneapolis, MN 55454

Hours: 1.0 FTE

Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more

M Physicians offers competitive salary and excellent benefits and provides you with the opportunity to enhance your career in the exciting field of health care through rewarding and challenging assignments and the opportunities for advancement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

UMPhysicians is an Equal Opportunity/Affirmative Action/Military Friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, sexual orientation, age, marital status, status with regard to public assistance, disability, or status as a protected veteran.