Technical Project Lead, Customer Support - Austin, United States - ASML
Description
LocationAustin, US
Team
Projects, Programs and Change
Work experience
4-9 years, 10-15 years
Educational background
Physics, Computer Science, Mathematics, Chemical Engineering, Materials Science, Mechanical Engineering, Electrical Engineering, Mechatronics, Other technical backgrounds
Travel
25%
Workplace type
HybridJob ID:
J
We appreciate your interest in becoming part of our team Although we do not have an immediate opening, we value proactive candidates like yourself who are looking to build a meaningful career with ASML.
Introduction
ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips.
We design, develop, integrate, market, and service these advanced machines, which enable our customers - the worlds leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics.
Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.
The Customer Support Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer.
As a CS Project Lead, you are responsible for managing the customer and local interfaces to ensure that the install project is executed safely, per quality standards, in the agreed time, and at the agreed cost.
This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Roles and Responsibilities
Independently manages at least 2 phases of an installation (Pre-install, MI, Post H2, DL), within the first 2 years in the role.
Independently manages 2 phases project scope including resources, quality, cycle time, stake holders, reporting, risk mitigation, and team performance, within the 1st 2 years in the role.
Successfully mentors and trains other PLs through installation phases. Consistently applies and utilizes standard project leadership tools and techniques.
Can manage complex project and/or less complex projects in parallel.
Has completed ASML PM Practitioner & Management fundamentals training within the first 2 years in the role.
Independently sets priorities within their scope and is looking ahead.
Drives safety within the project and develops a safety culture within the project.
Promptly responds to near misses and safety issues brought to their attention.
Implements continuous improvement actions to proactively avoid safety issues.
Education and Experience
Bachelor's degree in a technical field or similar degree with equivalent years of experience.
Minimum 2 years' experience with technical project management.
Minimum 2 years experience in external stakeholder and change management.
Minimum 2 years' experience in MS Office and various database software programs.
Skills
Working at the cutting edge of tech, youll always have new challenges and new problems to solve and working together is the only way to do that.
To thrive in this job, youll need the following skills:
Must be able to read and interpret data, information, and documents.
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
Ability to complete assignments with attention to detail.
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
Result driven-demonstrate ownership and accountability.
Identifies bottlenecks and drives improvements.
Demonstrate open, clear, concise and professional communication.
Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
Work according to a strict set of procedures within the provided timelines.
Diversity and Inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce.
It is the policy of the company to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.
We recognize that diversity and inclusion is a driving force in the success of our company.Other Information
Legal/export license control.
Expect to travel both domestically and internationally up to 25%.
Customer site requires Covid-19 vaccination barring medical or religious exemption.
Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
EOE AA M/F/Veteran/Disability
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