- Provide technical support to employees using phone, email, chat, and the ticketing system; provides in-person support to onsite employees and remote support to other locations.
- Order, configure and deploy new equipment and manage used inventory and returned/loaner hardware and peripherals for timely disposition.
- Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software/applications.
- Troubleshooting and maintaining certain IT infrastructure equipment such as computers/laptops, phones, printers, conference room, servers, access control systems and network devices
- Create and support user account and group membership setups.
- Procure, setup, configure, distribute and troubleshooting of all mobile devices.
- Work on projects and perform other duties as assigned.
- Work a rotational on-call IT support schedule to include evenings and weekends as assigned
- 1 year technical experience supporting users with items such as computers/laptops, desk phones, mobile phones, printers.
- IT related associate degree, or Equivalent combination of experience and education will also be considered.
- Experience installing, configuring, and troubleshooting MS Windows, Office, Outlooks, and other basic Windows applications.
- Experience assembling, maintaining, upgrading, and troubleshooting computer hardware and peripherals.
- Experience troubleshooting networking equipment, Conference rooms audio/visual, and Security systems/cameras/badges.
- Experience with workstation imaging software and an MDM solution such as Intune.
- Experience in a heavy industrial setting.
- Customer support or helpdesk experience.
- IT certifications, such as a current Comp TIA A+
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IT Operations Technician - Auburn, United States - Nucor Business Technology
Description
Job Details
Division: Nucor Business Technology
Location: Auburn, NY, United States
Other Available Locations: N/A
Basic Job Functions:
Nucor Business Technology (NBT) is seeking qualified applicants for the position of IT Operations Technician. This position is responsible for configuring, operating, and maintaining various enterprise-wide systems as well as supporting internal IT partners across the enterprise. Individuals who meet the minimum qualifications and are interested in this opportunity should upload a resume when applying online.
Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.
Minimum Qualifications:
Preferred Qualifications: