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Canton

    retail salesperson - Canton, United States - Hosner Carpet One ProSource Akron and Canton

    Hosner Carpet One ProSource Akron and Canton
    Hosner Carpet One ProSource Akron and Canton Canton, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    JOB SUMMARY

    Sells products or services to clients

    Provides customer service and resolves issues by offering solutions, explanations and options

    GENERAL ACCOUNTABILITIES

    Projects a warm, inviting and trustworthy image on the phone.

    Ensures full customer satisfaction and maintains a friendly, helpful demeanor.

    Prepares quotes and answers customer inquiries.

    Provides customers' information about products or services

    Researches new product requests and writes orders.

    Totals price and tax on merchandise purchased by customer to determine bill.

    Process financing applications

    Accepts payment through financing application and documentation, check, credit card or cash.

    Serves as a liaison between clients, scheduling and warehouse departments.

    Tracks and prepares reports on daily, weekly and monthly leads and sales.

    Identifies and prioritizes problems and issues related to service area.

    Maintains close contact with customer to give updates on order progress

    Refers unresolved customer issues to designated departments for further investigation.

    Keeps records of customer interactions, recording details of inquiries, or comments, as well as actions taken through clear documentation.

    Answers customer's questions concerning location, price, and use of merchandise.

    *The company reserves the right to add or change duties at any time

    JOB QUALIFICATIONS

    Education: High school diploma or equivalent

    Experience: 1-2 years of related experience or equivalent combination of education and experience

    SKILLS

    Strong verbal and written communication

    Excellent customer service and presentation skills

    Critical thinking

    Active listening

    Negotiation

    Persuasion

    Basic computer skills (i.e., Word, Excel) with general knowledge of technology and the Internet

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