Store Manager - Madison, United States - Little Words Project

Little Words Project Madison, United States

4 days ago

Description

Job Description

About the Role

We are looking for a responsible Store Manager to help oversee and operate our NEW Hilldale retail location. Our Store Manager will oversee the team and model best practices such as sharing the LWP brand story, providing personalized recommendations and guiding each customer through their shopping experience in-store. The Store Manager will lead the store team's scheduling, people management, performance management, and talent acquisition. Additionally, this Store Manager will either have a special focus on leading the store's visual merchandising and inventory processes OR leading the store's marketing - dependent on candidate experience.

Core Responsibilities

Ownership of the location's success and supervise and motivate staff to perform their best
Work with the Regional Manager to ensure the store team meets its efficiency and customer satisfaction goals
Manage in-store beading table appointments and parties
Facilitate in-store birthday parties and other special events
Fulfill in-store custom orders by beading bracelets and contacting customers when complete
Train, coach, and support new and existing Sales Associates
Navigate change and effectively guide others in the dynamic retail environment
Open and close the store independently
Manage the creation and distribution of store schedule (in partnership with the Regional Manager)
Lead the team for operational tasks such as inventory intake, visual merchandising, clienteling, and KPIs
Monitor and maintain store inventory and communicate product needs to the Regional Manager
Independently create and distribute the store schedule based on business needs and guest traffic
Performance management, including administration of development plans, performance reviews, constructive feedback, and performance improvements.
Collaborate with the Regional Manager to identify staffing needs and partake in the recruitment process
Organize team-building activities and events

Visual Merchandising & Inventory Responsibilities/Qualifications

Meet with the HQ team weekly to review visual merchandising and inventory levels
Receive all incoming merchandise through our ERP platform (Netsuite) and flag any discrepancies
Lead weekly and quarterly cycle counts and report all findings to the operations team
Manage inventory levels to ensure displays and available stock are up to standard
Lead product knowledge for each launch
Proven experience in inventory management and ERP System(s) (Netsuite is a plus)
Experience in visual merchandising and a keen eye for aesthetics

Marketing Responsibilities/Qualifications

Plan and execute in-store events/activations and activations to enhance customer experience
Implement clienteling techniques to build strong relationships with customers
Generate creative and engaging social media content that aligns with the brand identity
Develop and nurture relationships with brand ambassadors/local influencers, leveraging their influence to enhance brand awareness
Experience in retail marketing, including clienteling and events
Familiarity with social media and trends
Experience with CRM systems (Endear is a plus)

Key Qualifications

Key Holder/ASM Experience (or relevant management experience)
3+ years' of customer service industry experience
Proficient in MS Office (MS Excel in particular)
Problem-solving attitude
Proven experience in people management, preferably in a retail environment
Experience in attracting, developing, and motivating top talent
Experience in developing collaborative relationships and influencing teams
Manage conflict, lead, and hold others accountable
Must be able to work weekends and holidays
Passion for learning, sharing LWP's core values, including positivity and kindness

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