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Biloxi

    Operator Status Board - Biloxi, United States - Boyd Gaming Corporation

    Boyd Gaming Corporation
    Boyd Gaming Corporation Biloxi, United States

    3 weeks ago

    Default job background
    Description

    • Prior experience in a similar position preferred.
    • Must be detail-oriented and highly organized.
    • Must be able to sit for extended periods of time.
    • Must have good typing skills.
    • Must be computer literate and able to operate standard office equipment.
    • Must be able to effectively communicate by phone, beeper, and two-way radio.
    • Must have excellent customer service and communication skills.
    • Must be able to obtain/maintain any necessary certifications and/or licenses.
    Responsible for answering phones and maintaining a log of calls received. Dispatch housekeeping services according to guest and management requests. Resolve guest complaints and answer questions.

    Job Functions


    • Handle service calls and guest complaints quickly, efficiently, and courteously.
    • Issue equipment to guests; such as, rollaway beds, irons and ironing boards.
    • Handle guest lost and found inquiries.
    • Log all calls that come into Housekeeping.
    • Maintain communication with Front Desk and Engineering.
    • Monitor the computer for check-outs, pick-ups, and discrepancies; communicate status.
    • Assign, distribute, and/or collect keys, beepers, and duties to employees.
    • Assist outgoing and incoming shifts in accounting and transfer of personnel paperwork, keys, and beepers.

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