Director, Product Support/ SaaS Operations - Burlington Massachusetts
1 week ago

Job summary
This Director will manage Team Leads & Managers who in turn manage teams of product specialists system analysts to deliver product and operational support services to State Street-Charles River Development (CRD) customers globally.
- Mentoring and coaching Team Leads and managers to meet business unit's tactical and strategic goals;
- Working with global service delivery teams, analyzing mission critical operational processes to identify process improvement opportunities;
Job description
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