IT Support Specialist I - Tulsa, OK

Only for registered members Tulsa, OK, United States

1 day ago

Default job background
$48,000 - $80,000 (USD) per year *
* This salary range is an estimation made by beBee
This position is fully on-site based out of our Headquarters in Tulsa, OK · Job Description: · Provides Tier 1 technology support for a domain environment via phone, email, remote access software, and walk-ins. Gathers information for unresolved issues and escalates them to speci ...
Job description

This position is fully on-site based out of our Headquarters in Tulsa, OK


Job Description:

Provides Tier 1 technology support for a domain environment via phone, email, remote access software, and walk-ins. Gathers information for unresolved issues and escalates them to specialized groups.

Job Duties:

  • Act as primary customer contact for incoming technical issues
  • Gather required information and log into ticketing system
  • Implement known solutions from Helpdesk Support Center
  • Processes common workflows
  • Escalate incidents beyond tier 1 support
Qualifications:


  • Education: A+ Certification Preferred
  • Experience: 1+ years of relevant experience
  • Familiarity with Autodesk products is a plus
  • Required Skills: Technology Savvy, Keyboarding, Troubleshooting, Customer Service
  • Recommended Skills: Microsoft Office Proficiency, Naturally Organized


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