Application Support Specialist for the Castro Valley Sanitary District - Regional Government Services Authority

Description

Salary: $109, $132,724.42 Annually

Location : Castro Valley, CA

Job Type: Client Full Time

Job Number: 2024-CVSan-AS11

Department: Castro Valley Sanitary District

Opening Date: 06/09/2024

Closing Date: 7/8/2024 11:59 PM Pacific

Position Description

Are you an experienced information technology professional who excels in project management and the implementation of technology initiatives?

Are you a self-starter who can effectively balance being a technical expertise with providing exceptional customer service to users ranging from novice to expert?

Are you excited to join an organization that values a collaborative approach when engaging in work?

If so, the Castro Valley Sanitary District (CVSan) may have an opportunity for you as their next Application Support Specialist

Regional Government Services (RGS) and its staff are conducting this recruitment on behalf of the Castro Valley Sanitary District.

The Position

The Application Support Specialist coordinates and manages activities related to the support, deployment, configuration, and usage of departmental application systems at CVSan.

The incumbent will assist with application system selection, implementation, project coordination, management of interfaces, application setup and configurations, business process reviews, and custom reporting. The Application Support Specialist provides expert troubleshooting, resolution, and reporting on business application issues and performs a variety of professional administrative, analytical, and technical activities related to the support, deployment, configuration, and use of municipal business application systems, particularly ERP systems.

The individual in this role will primarily be responsible for the professional analysis of system operations, report generation, business process review, and providing support to business system users.

The Ideal Candidate Will:

• Be motivated by the opportunity for professional growth and satisfaction that comes from working in an environment ripe with challenge and possibility.
• Have experience using Lucidy as a sewer maintenance software system.
• Be a self-starter, flexible, reliable, and detail oriented with high standards for work products.
• Be an effective problem-solver who combines technical expertise with excellent customer service and written and oral communication skills.
• Thrive in a fast-paced environment with competing priorities.
• Work strategically and collaboratively to solve problems with team members, vendors, other government agencies, and individuals at all levels of the organization.
• Confidently articulate their viewpoints while being open to different professional perspectives.
• Assist business system users in troubleshooting and resolving business application and technology issues.
• Have experience being the point of contact when working with information technology consultants, employees, department managers, and application users to define requirements and document, design, and/or redesign effective business processes, applications, systems, and application interfaces.

COMPETENCIES

• Attention to Detail - Accomplishes tasks with thoroughness and accuracy
• Communication - Effectively conveys and exchanges thoughts, opinions, and information verbally and in writing
• Customer Service- Maintains on-going client relationships
• Creativity and Innovation - Applies original thinking in approach to job responsibilities and improving processes, methods, systems, and services
• Leverage Technology - Comfortably works with technology
• Inclusiveness - Respects and values working in a diverse environment
• Influence - Exerts a positive effect on others' views, attitudes, decisions, perceptions, and beliefs
• Initiative - Assesses and initiates things independently
• Interpersonal Relations - Builds relationships based on mutual trust and respect
• Problem Solving - Identifies problems and implements appropriate solutions
• Professional and Technical Expertise - Applies technical subject matter to the job
• Results Oriented - Manages time and priorities effectively
• Teamwork - Works collaboratively with others to achieve a goal

About the Organization

The Castro Valley Sanitary District is a small public agency located in the San Francisco Bay Area - East Bay region. The District employs 23 regular, full-time employees and is governed by five (5) elected Board of Directors. As a California Special District, CVSan has responsibility for the operation and maintenance of the sanitary sewer collection system and the provision of solid waste services within the unincorporated community of Castro Valley.

The District also oversees the administration of a refuse collection franchise, District's 25% interest in a wastewater treatment facility, the implementation and administration of State and local mandated recycling programs, as well as its participation in sub-regional wastewater discharge and solid/hazardous waste management agencies. The District has a Zero Waste goal by the year 2029. Quality service and reasonable rates are standard practice at the District and this year, CVSan celebrates 80 years of protecting public health and the environment.

Examples of Duties

To see the full job description, click
Typical Qualifications

Education and Experience: Any combination of education and experience that would likely provide the required knowledge and abilities qualifies a candidate for the position. Typical education, training, and experience may include:

• Bachelor's degree from an accredited college or university with major coursework in computer science, information technology, business administration, or a related field.

AND

• Three (3) years as a business or systems analyst, supporting a broad range of local government agency departmental application systems, including business process improvement, and applications administration, implementation, and upgrades.
• Five (5) years of general IT support or IT analysis (or similar) for a small to medium-sized organization supporting similar applications.
• One (1) year of experience in coordination and/or project management of applications implementation or upgrades.

License and Certification:

• Must possess a valid California Class C driver's license and have a satisfactory driving record. Must possess or obtain Cardiopulmonary Resuscitation, AED, and First Aid certificates within a time period specified by CVSan.

Supplemental Information

BENEFITS INFORMATION:

To view the Castro Valley Sanitary District benefits, clickHERE.

CLICK HERE TO APPLY

SUPPLEMENTAL INFORMATIONApplications must be submitted on-line through this applicant tracking system. Materials must be complete and clearly indicate the candidate meets the minimum qualifications. Incomplete, late, emailed, and faxed applications are not accepted. Resumes are not considered in lieu of the required employment application.

Certificates, resumes, and/or cover letters must be uploaded with your application through this applicant tracking system.

All statements made on the application, resume, and supplemental materials are subject to verification. False statements may be cause for immediate disqualification, removal from eligibility list, or discharge from employment.

The deadline to apply is July 8, 2024, at 11:59 PM PST.

APPLICATION PROCESS AND SELECTION PROCEDURE:

Appraisal Process - (Pass/Fail) After the closing deadline, applications will be screened in relation to the criteria indicated in this announcement.
This process may also include various interviews and/or a skills assessment exam to rank applications, and to prepare a Qualified Candidate List.

Application - Minimum Qualification Assessment - (Pass/Fail) All completed applications and supplemental questionnaires will be reviewed and assessed for each applicant's ability to meet the minimum work experience, training, and education qualifications.

Remote Screen Interview Exam - (Pass/fail) Candidates who pass the application assessment will be invited to a Remote Screen Interview Examination to evaluate training, experience, and other job-related qualifications for the position. The Remote Screen Interview will be conducted via a video conference platform and is tentatively scheduled for mid-July, 2024.

Successful candidates will be submitted to the Castro Valley Sanitation District for further consideration.

All communication and notices will be sent via e-mail. Additional inquiries about the position may be directed to

Neither Regional Government Services nor the Castro Valley Sanitary District are responsible for failure of internet forms or email in submitting your application. Candidates who may require special assistance in any phase of the application or selection process should advise RGS by mailing

The Castro Valley Sanitary District is an Equal Opportunity Employer.

01

In addition to the application details, answers to the supplemental questions will be used to determine qualifications for this position. All experience referenced in your answers must also be included in the "Work Experience" section of application. Please answer as thoroughly as possible and do not type "see resume" in lieu of answering any required questions. By indicating "Yes" below, you are acknowledging receipt of this information.

• Yes
• No

02

Please indicate the highest level of education you have completed.

• High school diploma or GED
• Some college coursework completed
• Associate degree
• Bachelor's degree
• Master's degree or higher

03

If you answered with a associate degree or higher in the question above, please indicate your degree major. If you did not earn an associate degree or higher please type N/A.

04

How many years of experience do you have as a business or systems analyst supporting application systems? including business process improvement and application administration, implementation and upgrades?

• I have no experience in this area
• At least 1 years but less than 2 years
• At least 2 years but less than 3 years
• At least 3 years but less than 4 years
• At least 4 years but less than 5 years
• At least 5 years but less than 6 years
• At least 6 years but less than 7 years
• At least 7 years but less than 8 years
• 8 or more years

05

How many years of experience do you have in business system implementation or project management?

• I have no experience in this area
• At least 1 years but less than 2 years
• At least 2 years but less than 3 years
• At least 3 years but less than 4 years
• At least 4 years but less than 5 years
• At least 5 years but less than 6 years
• At least 6 years but less than 7 years
• At least 7 years but less than 8 years
• 8 or more years

06

How many years of experience do you have in business process improvement?

• I have no experience in this area
• At least 1 years but less than 2 years
• At least 2 years but less than 3 years
• At least 3 years but less than 4 years
• At least 4 years but less than 5 years
• At least 5 years but less than 6 years
• At least 6 years but less than 7 years
• At least 7 years but less than 8 years
• 8 or more years

07

7. How many years of experience do you have in application administration, implementation, and upgrades?

• I have no experience in this area
• At least 1 years but less than 2 years
• At least 2 years but less than 3 years
• At least 3 years but less than 4 years
• At least 4 years but less than 5 years
• At least 5 years but less than 6 years
• At least 6 years but less than 7 years
• At least 7 years but less than 8 years
• 8 or more years

08

To what extent have you assisted business application and technology users in troubleshooting and resolving business application and technology issues?

• I have no background in this
• I know what this is, but I have not done it
• I have been trained in this, but I have not done it independently
• I have done this independently but not frequently
• I have done this as a regular and frequent part of my job
• I have done this extensively and at a high level of complexity
• I have trained/coached others in performing this activity

09

To what extent have you been the point person when working with information technology consultants, organizational staff, department managers, and application users to troubleshoot business applications, enterprise resource planning systems, or technology systems?

• I have no background in this
• I know what this is, but I have not done it
• I have been trained in this, but I have not done it independently
• I have done this independently but not frequently
• I have done this as a regular and frequent part of my job
• I have done this extensively and at a high level of complexity
• I have trained/coached others in performing this activity

10

Do you have a valid California Class C driver's license?

• Yes
• No

Required Question