Bilingual Customer Care Specialist - Birmingham

Only for registered members Birmingham, United States

1 month ago

Default job background
$23 - $40 (USD)

Job summary

As a Bilingual Customer Care Specialist who is fluent in both English and Spanish you will provide top-tier support via call chat and email to our Spanish-speaking Members Shoppers Retailers and Partners.

Responsibilities

  • You will be responsible for duties of a traditional support team member at times including calls chats and email as determined by the needs of the business.
  • You will uphold call chat and email SLAs and manage outbound call request on slack channels providing internal communication with Shipt HQ/Shoppers and external communication with customers retail partner escalations.

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