UC4 Technology Infrastructure Operations Engineer - Chicago - Request Technology, LLC

    Request Technology, LLC
    Request Technology, LLC Chicago

    1 week ago

    Description

    Prestigious Financial Company is currently seeking a UC4 Technology Infrastructure Operations Engineer. Candidate will be managing production administration of application scheduling and automation using Automic / UC4 software across AWS and on-premises platforms (Windows, MVS, Linux). The position serves as a technical evangelist for the best operational practices, working cross-functionally with Production Support, Release Management, Platform Services, Development, Testing, and Business Operations teams to shift the organization from reactive to proactive operations.

    Responsibilities

    • Development Support: Code and maintain uc4 objects for development and testing teams; provide first-level support for non-production environments
    • Production Support: Provide second-level troubleshooting for scheduling issues in production environments
    • Automic Administration: Perform basic Automic/UC4 system administration including starting/stopping the Automic system and agents
    • Security Management: Maintain accurate inventory of all departmental owned logon IDs and passwords in CyberArk
    • Disaster Recovery: Provide support for all disaster recovery tests and exercises
    • Complex Scheduling: Develop, maintain, and optimize job schedules using Automic/UC4 software across multiple AWS cloud and on-premises platforms (Windows, MVS, Linux), managing multi-job dependencies and automated workflows
    • Scripting & Automation: Utilize Automic scripting language, Python, PowerShell, and other scripting tools to automate variable passing, job execution, and test environment setup; use REGEX for pattern matching and validation
    • File Transmission: Coordinate and test new file transmissions with exchanges and members using Connect Direct, Sterling Integrator, and FTP protocols
    • Batch Processing: Prepare and maintain batch jobs and REST API calls
    • Proactive Operations: Lead the shift from reactive to proactive operational posture by identifying and addressing issues before they impact production
    • Performance Analysis: Analyze and report on production performance, capacity planning, and critical-path processing opportunities
    • Metrics & KPIs: Develop, monitor, and report Key Performance Indicators to maintain compliance and drive measurable improvements through trend analysis
    • Problem Resolution: Identify and diagnose complex problems affecting production performance; stand up SWAT teams when needed to drive resolution of ongoing issues
    • Cross-Domain Collaboration: Work across network, database, storage, and application teams to assist with tuning and optimization
    • Risk Management: Surface environmental and operational risks; analyze repeating alerts to proactively identify issues
    • ITIL Leadership: Actively participate in and shepherd Incident, Problem, and Change Management processes using ServiceNow; ensure adherence to ITIL best practices
    • Process Automation: Evangelize for and implement repeatable, scalable automated processes
    • Capacity Planning: Forecast system demands and recommend upgrades, expansions, and reconfigurations
    • On-Call Support: Provide on-call and/or on-site support for installs, production issues, and system availability
    • Off-Hours Work: Participate in after-hours and weekend maintenance windows as required
    • Troubleshooting: Perform complex hardware and software troubleshooting, taking corrective actions or coordinating with IT staff and vendors

    Qualifications

    • Advanced proficiency with Automic/UC4 Scheduler and Automic scripting language
    • Strong knowledge of OS/390 JCL and IBM utilities
    • Proficiency with modern scripting languages (Python, PowerShell, Bash) and REGEX for pattern matching and validation
    • Experience with REST API integration and development
    • Proficiency with transmission protocols: Connect Direct, Sterling Integrator, FTP
    • Experience with ServiceNow for incident, problem, and change management
    • Working knowledge of ITIL principles and processes
    • Proficiency with Unix/Linux commands and tools (Putty, WinSCP)
    • Experience across multiple operating systems (Windows, OS/390, Linux) in both cloud and on-premises environments
    • Strong understanding of technical monitoring, metrics, and alerting systems
    • Knowledge of application lifecycle and deployment processes
    • Strong PC skills and proficiency with Microsoft Office Suite including Visio
    • Sophisticated understanding of enterprise technology architecture
    • Mature understanding of the relationship between software and hardware

    Education and/or Experience

    • Bachelor\'s degree in Computer Science, Engineering, Telecommunications, or related technical discipline (or equivalent combination of education and experience)
    • 5+ years of experience in infrastructure engineering and production systems operations

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