Customer Experience Manager - Olathe
1 month ago

Job summary
Customer Experience Managers are members of the store leadership team that oversees execution of store standards across the entire store including customer service department readiness and operational process.CXMs manage all activities required to ensure a safe opening and closing process they coach associates address customer service escalations and perform Manager on Duty MOD responsibilities.
- CXMs will communicate priorities ensure daily tasks are completed and keep the store running smoothly.
- The CXM does not have direct reports but they will participate in the selection process as needed.
Job description
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