- Perform service calls and installations assigned by Service Manager
- Assist in sales and customer-facing meetings as needed
- Report all customer complaints to management for follow-up
- Inspect and test equipment to locate and repair problems
- Assist other Service Technicians in troubleshooting network-related issues
- Ensure schedule is maintained and delays are properly communicated including pre-calls to customers with estimated time of arrival and keeping Service Manager updated with projects and issues
- Recommend changes in installation specifications to simplify assembly and maintenance
- Adjust, calibrate, align, and modify equipment and record effects on unit performance
- Demonstrate use of equipment to customers following installation or repair and check the functioning of newly installed equipment to evaluate system performance under actual operating conditions
- Prepare reports detailing work done in connection with installation or repair
- Read technical manuals to learn correct settings for equipment and continue to develop knowledge and skills pertaining to network technical support
- Discuss layout, assembly procedures, and problems to clarify design details and functional criteria of units, and assemble a complete prototype model
- Submit all expense reports, charge tickets, or any other pertinent administrative data complete and on time
- Use Company's internal software systems to manage calls, order parts, etc.
- Maintain machine reliability, territory response time, service recall rate, and incomplete rate at targeted levels or better than targeted levels
- Inspect vehicles prior to beginning routes to ensure safe operating conditions
- Operate equipment in a safe and effective manner to minimize the risk of injury, property damage, or loss of life
- Maintain vehicle, tools, and inventory in a neat, clean, and organized fashion
- Communicate with dispatchers concerning delays, unsafe sites, accidents, equipment breakdowns, and other maintenance problems
- Communicate training needs that may increase effectiveness to Service Manager
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Service Technician - Tulsa, United States - TEKsystems
Description
TEKsystems is Hiring in Tulsa
Our client focusing on the print/scan services industry is looking to bring on a Service Technician to their team on a 6-month contract to hire. This role will support multiple end clients in the immediate area with their printer and scanner service and troubleshooting/repair needs.
The client is willing to train Technicians on the intricacies of this role - they are looking for someone with 1-3 years of technical, hands-on troubleshooting experience within IT or a related industry.
The Service Technician is responsible for
laying out, building, testing, troubleshooting, repairing and modifying
developmental and production components, parts, equipment, and systems.
Responsibilities:
The key responsibilities of the Service Technician are as follows:
If you are interested, please apply and a recruiter will be in contact
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
