Deputy Director of Operations - New Orleans, United States - Housing Authority of NO

Description

Job Description

Job Description


SUMMARY

Reporting to the Executive Director, this highly responsible position provides leadership and direction that ensures the Housing Choice Voucher Program (HCVP), Asset Management, Client Services, and HANO Police departments operate in support of the mission of the Housing Authority; performs complex managerial work, directing and coordinating internal operations; supervises senior level staff, establishes and maintains policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

Supports the Executive Director to ensure that the Agency's operational functions are performed effectively, efficiently, and in accordance with applicable federal, state, and local laws and regulations.

Establishes and implements strategic plans for the HCVP, Asset Management, Client Services and HANO Police Departments.
Coordinates day-to-day internal operations of the Authority including maintenance operations, special projects and security.

Oversees the Agency's HCVP and property operations programs, ensuring compliance with related regulations and facilitating the achievement of strategic objectives.

Ensures full compliance in the administration and operation of the Housing Choice Voucher Program.

Directs the development of plans for maintaining and improving the physical facilities of the Agency; oversees the analysis of the Agency's requirements for space and facilities based on anticipated volume of operations, known or potential changes in functions or workflow, and future plans for expansion or contraction of operations; negotiates with service agencies and lessors to adapt existing space or to lease additional space for the Agency; and oversees the solicitation of bids on needed equipment, facilities, and services from local companies.

Oversees the Asset Management department.

Works with Asset Management department leadership to plans, organize, delegate and monitor implementation programs for all types of maintenance and management activities of HANO's Housing units to ensure decent, safe and sanitary housing for the Housing Authority residents.

Conducts quarterly internal asset valuations for all properties.

Oversees the timely implementation and maintenance of new public housing units within HANO's real estate portfolio; works with Asset Management department leadership to develop preventive maintenance programs for dwelling/non-dwelling facilities grounds, and vehicles and equipment, updates as required and monitors on an ongoing basis.

Responsible for supervising and directing all Client Services and Training Programs, including Section 3 Compliance and staff relating to training and educational opportunities for residents.

Develops training, educational programs, and job opportunities to develop the economic independence of public housing residents.

Works with Client Services department leadership to expand opportunities by developing partnerships with educational and training organizations, businesses, and other service providers.

Works with department staff to coordinate social, health and human services support to residents in training programs.

Oversees and works with HANOPD to establish systems or processes that result in adequate security at Authority properties, coordinates internal and external resources to address isolated security deficiencies.

Leads risk management; identifies mitigating factors; develops and implements risk-assessment models and methodologies; gathers risk-related data from internal and external resources; ensures risks are properly documented; and produces reports and presentations for the executive management team that outlines findings, explains risk positions, and recommends changes.

Works with department leadership to develop and implement departmental policies, standard operating procedures and reports necessary to track public housing and section 8 management assessment program system indicators with the goal of maintaining a high performer status.

Oversees work performed by a multidisciplinary team of professionals and support staff; delegates assignments and instructions to leaders of departmental units within the operational and support areas of the Agency; gives guidance, evaluates job performance and provides counsel to staff.

Determines training needs of Operations Leadership staff.

Works with the executive management team and independent consultants, as applicable, to execute the Authority's vision, goals, and overall strategic plan through department–based goals and objectives; ensures (in conjunction with appropriate departmental input) the most effective and efficient use of the Agency's resources by allocating and refocusing resources to address key priorities.

Provides ongoing analysis and critique of existing systems, and reviews and evaluates departmental methods and procedures; identifies with department leaders, change management areas where the Authority can increase its effectiveness; makes recommendations for improvement in a manner that reduces costs while maintaining high levels of service; works with direct reports to develops and facilitates plans that cultivate positive and effective change.

Conducts regular strategy meetings with the Real Estate & Development department to ensure that asset investment strategy is consistently maintained.

Meets with resident councils, neighborhood groups, civic associations, city, state, and federal agencies, and other relevant entities to explain Housing Authority programs, policies, and operations.

Supports oversight for budget planning and performance in assigned program areas; directs budget planning, expenditures and resolving anomalies; and monitors expenditures and ensures that they are in accordance with planning requirements.

Conducts research, compiles a variety of statistical and administrative data relating to resident and applicant characteristics, program needs, and the effectiveness of existing programs; analyzes and interprets results and prepares reports as needed.

Supports the preparation and execution of major reports and investigations, such as the annual HANO audit, the Annual and Five-Year Agency Plan, SEMAP and PHAS submissions, and REAC inspections.

Stays abreast of public housing matters through careful study of HUD regulations, laws, ordinances, and publications related to public housing.

Analyzes and interprets legislation and government directives relevant to departmental policy; develops and recommends policy changes.
Prepares special reports for the Executive Director as directed.
Performs other duties as assigned.

Education and/or Experience

Bachelor's Degree in Business Administration, Public Administration, Finance, Urban Planning, or a related field; and a minimum of eight (8) years of progressively responsible experience in senior level residential property or assisted housing management, with a minimum of 3 years in administrative policy formulation in a PHA Deputy or Department Director capacity.

Master's Degree preferred. An equivalent combination of education and experience may be considered.
Language Skills
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to exercise sound independent judgment within established guidelines, and where guidelines are absent, innovates in a responsible manner.
Computer Skills
To perform this job successfully, an individual must have strong computer skills (Microsoft Office, Accounting Software, and Internet). Must be able to learn other computer programs as required.
C

ertificates, Licenses, Registrations

Must possess a valid Louisiana driver's license and have the ability to be insurable under the Agency's insurance plan and adhere to the agency's fleet policy.

EEO POLICY STATEMENT

HANO provides equal employment opportunity to all individuals regardless of race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, religion, physical or mental disability, sex (including pregnancy, childbirth, or related medical conditions), gender identity, or gender expression results of genetic testing, or service in the military or veteran status or any other status protected under applicable federal, state or local law.

Discrimination of any type will not be tolerated.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

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