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- Builds a relationship with each customer using rapport-building techniques.
- Educates each customer with comprehensive product presentation.
- Closes each sale effectively and overcomes objections.
- Actively listens to patients and handle stressful situations with compassion and empathy always striving to meet patient needs.
- Ensures retail store is appropriately stocked according to established par inventory levels and maintains accurate inventory counts.
- Maintains a clean, organized, and well-merchandised showroom that is free of clutter, dirt, dust, boxes, and packing materials.
- Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs.
- Process orders, route calls to appropriate resource, and follow up on customer calls where necessary.
- Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles.
- Navigate through multiple online EMR systems to obtain applicable documentation.
- Facilitate resolution on customer complaints and problem solving.
- Maintains all patient records in accordance with HIPPA guidelines.
- Accurately performs all end of day processing activities daily including end-of-day processing reports, cash drawer balancing, confirmation activities, and end-of-day reports.
- Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling.
- Develop and maintain working knowledge of current products and services offered by the company.
- Perform other related duties as assigned.
- Detail oriented
- Strong attention to customer service
- Above average telephone skills
- Proficient computer skills and knowledge of Microsoft Office
- Ability to work with numbers and balancing dollar figures.
- Above average written and verbal communication skills
- High School Diploma.
- One (1) year work related in sales, retail, or medical equipment services.
Retail Specialist - Harrisburg, United States - AdaptHealth LLC
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Description
AdaptHealth Opportunity - Apply TodayAt AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you.
Retail Specialist
This position is responsible for maintaining the operations of a retail store while maximizing sales, margins, and profitability. Provides superior customer service to every client both in-store and on the telephone in a timely manner. Ensures all operating standards, merchandising and visual programs are maintained daily.
Job Duties:
Minimum Job Qualifications: